Content & Knowledge Management Lead

RXinsider LTD.; City of White Plains, Northern (NY, KY); Hybrid; USD 91,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid Time Off

Job summary

Wolters Kluwer is seeking a Manager to oversee a team of content managers, verification staff, and customer service associates focused on advanced license research and verifications to support clients. You’ll also shape website content and ensure the knowledge base reaches a broad audience.

You will collaborate with technology and product teams on AI-related initiatives, develop and train the team, and manage KPIs and performance metrics with leadership updates.

Qualifications

• 3+ years of management experience or equivalent.

Responsibilities

• Set annual, quarterly and monthly plans for the development and furtherance of our internal proprietary database of license information, delegating responsibility to the team.
• Advance our internal BL Brain database by identifying changes to client industries and assign updates.
• Lead integration of knowledge sources and update data catalogs and prepare for platform migration.
• Collaborate with IT on AI-related functionality and technology initiatives for the BL Brain.
• Track and report database and technology progress to leadership regularly.
• Coordinate with CT BL Teams to recapture data found in order fulfillment.
• Oversee content creation for website, podcasts, webinars, and social media with Marketing and Sales.
• Monitor industry changes for dissemination to internal and external clients.
• Oversee Regulator Tracker products and off-the-shelf research offerings.
• Partner with Sales to provide subject matter expertise on calls, RFPs and quotations.
• Oversee Verifications Team and act as SME for verification processes and systems.
• Ensure timely completion of complex/sensitive verification tasks and communicate timelines.
• Develop KPIs and performance standards for the Verifications Team and report to leadership.
• Monitor deadlines and identify risks to delivery with Team Lead.
• Adapt processes for efficiency and scalability and support other teams during volume shifts.
• Hire, train and develop team members and manage growth.
• Develop and monitor employee metrics and conduct biannual reviews.

Skills

Leadership

Team management

Regulatory environment

Project management

Communication skills

Fast-paced

Attention to detail

Travel up to 10%

Education

Bachelor’s degree or equivalent

Job description

Wolters Kluwer is seeking a Manager to oversee a team of content managers, verification staff, and customer service associates focused on advanced license research and verifications to support clients. You’ll also shape website content and ensure the knowledge base reaches a broad audience.

You will collaborate with technology and product teams on AI-related initiatives, develop and train the team, and manage KPIs and performance metrics with leadership updates.