Knowledge Architect & Content Operations Lead

Manatt, Phelps & Phillips, LLP; Boston (MA); Hybrid; USD 130,000 - 160,000; Full time

Job summary

Manatt, Phelps & Phillips, LLP is seeking a Knowledge Engineer / Taxonomy & Content Operations Lead to partner with experts across practice groups to capture and structure institutional expertise. You will translate complex judgment into practical guidance, taxonomies, and AI-ready content for enterprise workflows, RAG pipelines, and GenAI tools.

You will design and govern metadata standards, document business rules, and build reusable knowledge assets to support search, automation, and

Qualifications

• 3+ years in knowledge engineering, knowledge management, legal operations, or related fields.
• Bachelor’s degree or equivalent professional experience.
• Direct experience with documenting complex expertise, decision logic, escalation pathways, and business rules.
• Hands-on taxonomy/metadata management, enterprise search, and structured content; familiarity with DMS platforms.
• Understanding GenAI retrieval (RAG, vector/search) and AI-ready content needs.
• Strong facilitation, interviewing, documentation, analytical, problem-solving, and communications skills.
• Hybrid remote/in-office work with in-office Tue–Thu; remote Mon/Fri possible; onsite as needed.
• Preferred: experience in legal and consulting content; exposure to knowledge graphs or metadata automation.
• Preferred: familiarity with confidentiality and ethical-wall requirements in regulated environments.

Responsibilities

• Partner with subject-matter experts to capture decision-making frameworks, risk tolerances, and operating procedures.
• Translate domain expertise into structured, repeatable guidance for processes and workflows.
• Develop and maintain decision trees, knowledge models, taxonomies, and playbooks.
• Design and govern firm-wide taxonomies, vocabularies, and metadata standards across content platforms.
• Analyze activities to identify standardization, simplification, and scalability opportunities.
• Design future-state workflows integrating attorneys, consultants, and technology.
• Structure precedents and documents into retrieval-ready formats for enterprise search and AI tools.
• Translate policies and playbooks into requirements for automation and AI-enabled solutions.
• Collaborate with AI Enablement, IT, and vendors to ensure quality knowledge in workflows and AI tools.
• Establish quality standards and testing methodologies for outputs.
• Own the data model and content quality behind the unified experience management system.
• Report findability, content-health, and reuse metrics.

Skills

Knowledge engineering

Knowledge management

Information architecture

Content operations

Taxonomies

Metadata management

Enterprise search

GenAI / RAG

Facilitation

Documentation

Education

Bachelor's degree in information science or related field

Tools

DMS platforms

Taxonomy tooling

Knowledge graphs

Job description

Manatt, Phelps & Phillips, LLP is seeking a Knowledge Engineer / Taxonomy & Content Operations Lead to partner with experts across practice groups to capture and structure institutional expertise. You will translate complex judgment into practical guidance, taxonomies, and AI-ready content for enterprise workflows, RAG pipelines, and GenAI tools.

You will design and govern metadata standards, document business rules, and build reusable knowledge assets to support search, automation, and