Content Intelligence & Knowledge Design Manager

Labcorp; Durham (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a Manager, Content Intelligence/Knowledge Designer to lead content strategy and governance across HR portals and employee communications. You will build analytics-driven content experiences, mentor teams, and partner with HR CoEs to improve self-service and AI-enabled knowledge solutions.

Bring 7+ years of content strategy and 5+ years governance leadership to a hybrid role based in Durham, NC.

Qualifications

• Bachelor's degree in a relevant field.
• 7+ years in content strategy, knowledge management, or related roles.
• 5+ years leading enterprise content governance and editorial standards.
• 5+ years using analytics to measure content effectiveness.

Responsibilities

• Measure and analyze content performance across HR portals and knowledge bases.
• Develop dashboards and insights to guide content strategy.
• Design and optimize employee-facing content and portal experiences.
• Establish content governance standards and lifecycle processes.

Skills

Content strategy

Knowledge management

UX writing

Data analytics

Employee communications

Content governance

Education

Bachelor's Degree

Tools

ServiceNow HRSD

Knowledge management platforms

Employee portals

Analytics dashboards

Job description

Labcorp is seeking a Manager, Content Intelligence/Knowledge Designer to lead content strategy and governance across HR portals and employee communications. You will build analytics-driven content experiences, mentor teams, and partner with HR CoEs to improve self-service and AI-enabled knowledge solutions.

Bring 7+ years of content strategy and 5+ years governance leadership to a hybrid role based in Durham, NC.