Knowledge Management Lead — Content Strategy & Insights

VetJobs; Plymouth (MN); On-site; USD 65,000 - 86,000; Full time

Job summary

Polaris Inc. seeks a Knowledge Management Specialist to lead strategy, governance, and continuous improvement of knowledge resources for customers, dealers, and employees.

You will partner across functions to develop, maintain, and optimize content so information is accurate and easily discoverable. The role emphasizes using performance metrics, user feedback, and support insights to enhance content quality, discoverability, and self-service across channels, reducing support effort and improving

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of experience with content management systems, knowledge platforms, SharePoint, or digital publishing tools.
• Knowledge of content governance, information architecture, taxonomy, or knowledge management principles.
• Strong collaboration, communication, and stakeholder management skills.
• Ability to use content performance metrics, search behavior, and user feedback to identify improvements.

Responsibilities

• Partner with cross-functional stakeholders to identify knowledge needs, priorities, gaps, and content opportunities.
• Facilitate the creation, governance, maintenance, and lifecycle management of knowledge resources.
• Establish and maintain content standards, best practices, and governance processes that promote consistency and quality.
• Develop and improve knowledge processes, information architecture, and content organization.
• Monitor content performance, search behavior, support trends, and user feedback to guide continuous improvement.
• Identify and implement content improvements that enhance user experience, discoverability, and self-service effectiveness.
• Develop reporting and insights that support knowledge strategy and data-informed decision-making.
• Promote knowledge-sharing practices, content ownership, and collaboration across functions.
• Evaluate tools, technologies, and processes that improve the creation, delivery, and management of knowledge.

Skills

Communication

Collaboration

Data literacy

Education

Bachelor’s degree or equivalent experience

Tools

SharePoint

CMS

Digital publishing tools

Job description

Polaris Inc. seeks a Knowledge Management Specialist to lead strategy, governance, and continuous improvement of knowledge resources for customers, dealers, and employees.

You will partner across functions to develop, maintain, and optimize content so information is accurate and easily discoverable. The role emphasizes using performance metrics, user feedback, and support insights to enhance content quality, discoverability, and self-service across channels, reducing support effort and improving