Content Experience Strategist

SGS Consulting; Clifton (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

SGS Consulting is seeking a Content Strategy Lead to develop and guide content across digital channels. You will partner with UX, product, and stakeholders to ensure messaging aligns with business goals and user needs.

You will conduct audits, governance, and create scalable workflows while mentoring teammates on tone of voice and best practices. This role emphasizes collaboration, direction, and measurable content impact.

Qualifications

• Bachelor's degree required.
• Experience in digital content and UX writing preferred.
• Strong collaboration with cross-functional teams.

Responsibilities

• Develop and execute content strategy to ensure relevant, contextual, and user-focused content across digital channels.
• Collaborate with UX Designers, Product teams, and stakeholders to deliver clear and consistent messaging aligned with business goals and user needs.
• Conduct content audits and assist in building and maintaining a comprehensive content roadmap.
• Lead content governance initiatives and implement best practices across enterprise-level platforms.
• Create and manage operational workflows and procedures for content requests, production, and delivery.
• Participate in user research to evaluate content performance, identify improvements, and optimize messaging based on user behaviors and pain points.
• Produce content artifacts such as scripts, knowledge base articles, in-product content, and strategic documentation.
• Coach and mentor team members on content strategy, tone-of-voice, and writing best practices.
• Collaborate with diverse stakeholder groups to gather input, gain alignment, and ensure messaging success.

Skills

Content strategy

UX writing

Collaboration

SEO & metadata

AI & ML (preferred)

Editing & proofreading

Digital experience

Education

Bachelor's

Tools

CMS

KMS

Agent-facing apps

Job description

SGS Consulting is seeking a Content Strategy Lead to develop and guide content across digital channels. You will partner with UX, product, and stakeholders to ensure messaging aligns with business goals and user needs.

You will conduct audits, governance, and create scalable workflows while mentoring teammates on tone of voice and best practices. This role emphasizes collaboration, direction, and measurable content impact.