Content Strategist

SGS Consulting; Austin (TX); On-site; USD 80,000 - 130,000; Full time

Job summary

SGS Consulting is seeking a skilled Content Strategist to craft contextual, user-focused messaging across digital channels. You will partner with UX, product, and stakeholders to ensure clear, aligned content and maintain governance across enterprise platforms.

Responsibilities include audits, roadmaps, and producing content artifacts while mentoring teammates on tone, writing, and strategy. Bachelor's degree required; CMS/KMS experience preferred.

Qualifications

• Bachelor's degree required.
• Experience with CMS and knowledge management systems (KMS).
• Ability to translate research insights into content improvements.
• Strong editing, grammar, and clarity for digital interfaces.
• Ability to build and govern content roadmaps and workflows.

Responsibilities

• Develop and execute content strategy across digital channels.
• Collaborate with UX Designers, Product teams, and stakeholders.
• Conduct content audits and build a comprehensive content roadmap.
• Lead content governance initiatives across platforms.
• Create and manage workflows for content requests, production, and delivery.
• Participate in user research to evaluate content performance and improvements.
• Produce scripts, knowledge base articles, in-product content, and strategic docs.
• Coach and mentor team on content strategy, tone-of-voice, and writing.
• Collaborate with diverse stakeholders to gain alignment and ensure messaging success.

Skills

Content Strategy

UX Collaboration

Editing & Proofreading

Research & Analytics

Stakeholder Alignment

Education

Bachelor's degree

Tools

CMS

KMS

Agent-Facing Apps

Job description

Job Responsibilities:

• Develop and execute content strategy to ensure relevant, contextual, and user-focused content across digital channels.
• Collaborate with UX Designers, Product teams, and stakeholders to deliver clear and consistent messaging aligned with business goals and user needs.
• Conduct content audits and assist in building and maintaining a comprehensive content roadmap.
• Lead content governance initiatives and implement best practices across enterprise-level platforms.
• Create and manage operational workflows and procedures for content requests, production, and delivery.
• Participate in user research to evaluate content performance, identify improvements, and optimize messaging based on user behaviors and pain points.
• Produce content artifacts such as scripts, knowledge base articles, in-product content, and strategic documentation.
• Coach and mentor team members on content strategy, tone-of-voice, and writing best practices.
• Collaborate with diverse stakeholder groups to gather input, gain alignment, and ensure messaging success.

Skills:

• Content Strategy & Development: Expertise in digital content planning, UX writing, tone-of-voice creation, taxonomy, instructional text, and error/confirmation messaging.
• Tools & Systems: Experience with content management systems (CMS), knowledge management systems (KMS), and agent-facing applications.
• User Research & UX Collaboration: Ability to translate research insights into actionable content improvements; strong collaboration with UX and product teams.
• SEO & Metadata: Knowledge of search engine optimization, taxonomy structuring, and discoverability best practices.
• AI & Machine Learning (Preferred): Experience contributing to or supporting content within technical AI/ML projects.
• Editing & Proofreading: Superior command of grammar, clarity, and concise communication for digital interfaces.
• Digital Experience: Strong understanding of the digital landscape, user experience principles, and emerging industry trends.

Education/Experience:

Bachelor's.