Content Designer: Knowledge Base & UX Writer (Hybrid)

Justworks, Inc.; New York (NY); Hybrid; USD 121,000 - 151,000; Full time

Benefits offered by this job

Benefits

Wellness program

Company retreats

Job summary

Justworks is seeking a Content Designer in New York City to craft clear, effective documentation that supports the business and user experience. You will partner with design, product, engineering, and operations to organize information, improve knowledge sources, and enable better self-service for users.

The role emphasizes content stewardship, editorial discipline, and scalable documentation patterns, with a base wage range stated for NYC and opportunities to impact governance and content

Qualifications

• 3+ years of experience in content design, technical writing, content operations, knowledge management, documentation, or a related field.
• Experience working with content management systems, documentation platforms, or knowledge bases.
• Experience editing or managing documentation created by multiple contributors.
• Experience supporting content governance, publishing workflows, or documentation processes.

Responsibilities

• Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content
• Identify opportunities for improvements to our knowledge system and design features that enable our stakeholders to do their best work
• Partner with subject matter experts and contributors to create, edit, and publish high-quality documentation
• Support content operations by coordinating reviews, managing publishing workflows, and improving contributor experiences
• Apply content standards, templates, metadata, and taxonomy to improve consistency and discoverability
• Monitor the quality and organization of knowledge content, proactively recommending improvements
• Help develop and refine reusable content structures, authoring templates, and documentation patterns
• Support governance efforts by helping ensure knowledge remains accurate, current, and aligned with organizational standards
• Use data, feedback, and content audits to identify opportunities for continuous improvement
• Collaborate with designers, product managers, engineers, researchers, and operations teams to improve how knowledge supports the business

Skills

Content design

Content operations

Editorial practices

Cross-functional collaboration

Knowledge management

Job description

Justworks is seeking a Content Designer in New York City to craft clear, effective documentation that supports the business and user experience. You will partner with design, product, engineering, and operations to organize information, improve knowledge sources, and enable better self-service for users.

The role emphasizes content stewardship, editorial discipline, and scalable documentation patterns, with a base wage range stated for NYC and opportunities to impact governance and content