Content Designer - Knowledge & UX Writer

Doist; New York (NY); On-site; USD 121,000 - 151,000; Full time

Job summary

Justworks is seeking a Content Designer to join our Experience Design Team in New York City. You will craft engaging, structured knowledge that supports the user experience, collaborating with designers, PMs, engineers, researchers, and operations to maintain high-quality documentation.

You will organize information, refine metadata, and implement editorial practices to ensure documentation is accurate, accessible, and scalable across the platform.

Qualifications

• 3+ years of experience in content design, technical writing, content operations, knowledge management, documentation, or a related field.
• Experience working with content management systems, documentation platforms, or knowledge bases.
• Experience editing or managing documentation created by multiple contributors.
• Experience supporting content governance, publishing workflows, or documentation processes.
• Familiarity with knowledge management systems, technical documentation, content operations, taxonomy or metadata, content modeling or structured content.
• Strong writing, editing, and organizational skills.
• Comfortable managing multiple content initiatives while balancing quality and speed.
• Interest in improving how structured knowledge supports search, automation, and AI-enabled experiences.

Responsibilities

• Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content.
• Identify opportunities for improvements to our knowledge system and design features that enable our stakeholders to do their best work.
• Partner with subject matter experts and contributors to create, edit, and publish high-quality documentation.
• Support content operations by coordinating reviews, managing publishing workflows, and improving contributor experiences.
• Apply content standards, templates, metadata, and taxonomy to improve consistency and discoverability.
• Monitor the quality and organization of knowledge content, proactively recommending improvements.
• Help develop and refine reusable content structures, authoring templates, and documentation patterns.
• Support governance efforts by helping ensure knowledge remains accurate, current, and aligned with organizational standards.
• Use data, feedback, and content audits to identify opportunities for continuous improvement.
• Collaborate with designers, product managers, engineers, researchers, and operations teams to improve how knowledge supports the business.

Skills

Content design

Technical writing

Knowledge management

Documentation

Content operations

Editorial practices

Collaboration

Tools

CMS

Documentation platforms

Knowledge bases

Taxonomy/Metadata

Job description

Justworks is seeking a Content Designer to join our Experience Design Team in New York City. You will craft engaging, structured knowledge that supports the user experience, collaborating with designers, PMs, engineers, researchers, and operations to maintain high-quality documentation.

You will organize information, refine metadata, and implement editorial practices to ensure documentation is accurate, accessible, and scalable across the platform.