Content Operations Associate (Technical)

Insight Global; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking an Associate, Platform Operations in New York to support cross-functional initiatives across product operations, content strategy, and platform enhancements. The role focuses on driving features from concept through launch while maintaining high-quality user experiences in a fast-paced environment.

Ideal candidates will collaborate with Product, Strategy, Analytics, Data, QA, and other teams to coordinate initiatives, manage operational processes, and track progress

Qualifications

• 1+ years of experience in content operations, platform operations, or related field.
• Experience supporting large-scale content or digital product ecosystems.
• Ability to manage competing priorities in a fast-paced environment.
• Strong written, verbal, and presentation skills.
• Excellent organizational, collaboration, and stakeholder management abilities.

Responsibilities

• Support development and launch of new product features by gathering requirements and providing operational input.
• Coordinate with cross-functional teams to implement platform enhancements.
• Manage operational processes, communications, and stakeholder updates.
• Assist with high-visibility initiatives and major content launches.
• Participate in regular product and technology meetings to track releases and priorities.
• Monitor platform incidents and coordinate escalation when needed.
• Document workflows and support continuous process improvements.

Skills

Content Operations

Platform Operations

Stakeholder management

Cross-functional collaboration

Requirements gathering

UAT/Testing

Analytical skills

Communication

Job description

Job Description

We are seeking a detail-oriented and proactive Associate, Platform Operations to support cross-functional initiatives spanning product operations, content strategy, and platform enhancements. This role requires strong collaboration skills, an understanding of digital content workflows, and the ability to help drive features from concept through launch. The ideal candidate thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering high-quality user experiences.

Responsibilities

Support the development and launch of new product features by gathering requirements, providing operational input, participating in user acceptance testing, and helping resolve issues following release.

Partner with Product, Strategy, Analytics, Data, Quality Assurance, and other cross-functional teams to coordinate initiatives and ensure successful implementation of platform enhancements.

Manage operational processes, communications, and stakeholder updates to support ongoing and experimental platform improvements.

Assist with high-visibility initiatives, major content launches, seasonal campaigns, live events, and other business-critical programs.

Participate in recurring product and technology meetings to stay informed of upcoming releases, enhancements, priorities, and operational impacts.

Monitor and evaluate platform incidents, identify immediate solutions, and coordinate issue escalation with appropriate teams when necessary.

Track project progress, document workflows, and support continuous process improvement efforts across multiple stakeholders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• 1+ years of experience in content operations, platform operations, digital publishing, e-commerce, streaming media, editorial operations, or a related field.


• Experience supporting large-scale content or digital product ecosystems.


• Ability to manage competing priorities in a fast-paced, evolving environment.


• Strong written, verbal, and presentation skills.


• Excellent organizational, collaboration, and stakeholder management abilities.


• Proven ability to work independently while coordinating across multiple teams and projects.


• Strong analytical and problem-solving skills with attention to detail.


• Interest in digital media, entertainment, technology, consumer products, or content-driven experiences.


• Experience working with content management systems, publishing platforms, metadata workflows, or digital product operations.


• Experience with large-scale content publishing or digital platform operations.


• Familiarity with product development lifecycles, testing methodologies, and release management processes.