Content Operations Associate

Insight Global; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a detail-oriented Platform Ops Associate to support content publishing, merchandising, partner integrations, and sponsorship activations across digital platforms. You will manage high-volume content in a fast-paced environment and partner with cross-functional teams to launch content initiatives.

The role emphasizes meticulous metadata, asset management, and process improvements, with a focus on CMS workflows and Airtable-based planning to drive timely, engaging

Qualifications

• 2+ years of experience in digital media, content operations, publishing, e-commerce, or a related field.
• Experience managing content within CMS platforms.
• Experience with Airtable or similar workflow management tools.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proven ability to identify and implement process improvements.
• Experience with large-scale content publishing or digital platform operations.
• Familiarity with metadata, digital asset management, and content merchandising.
• Experience supporting sponsorships, promotions, or partner programs.

Responsibilities

• Manage day-to-day content publishing, scheduling, and merchandising activities across digital platforms.
• Execute metadata updates, promotional placements, and asset management initiatives.
• Support sponsorship campaigns, partner integrations, and special promotional programs.
• Coordinate with cross-functional teams to support content launches and platform initiatives.
• Monitor platform operations, troubleshoot issues, and elevate when needed.
• Assist with process improvements, workflow optimization, and operational documentation.
• Support major content releases, live events, and time-sensitive publishing activities.

Skills

Content operations

CMS platforms

Organizational skills

Written and verbal communication

Prioritization

Process improvements

Large-scale publishing

Tools

Airtable

Job description

Job Description

We are seeking a detail‑oriented Platform Ops Associate to support content publishing, merchandising, partner integrations, and sponsorship activations across digital platforms. This role requires strong operational skills, attention to detail, and the ability to manage high‑volume content in a fast‑paced environment.

Responsibilities

• Manage day‑to‑day content publishing, scheduling, and merchandising activities across digital platforms.
• Execute metadata updates, promotional placements, and asset management initiatives.
• Support sponsorship campaigns, partner integrations, and special promotional programs.
• Coordinate with cross‑functional teams to support content launches and platform initiatives.
• Monitor platform operations, troubleshoot issues, and elevate when needed.
• Assist with process improvements, workflow optimization, and operational documentation.
• Support major content releases, live events, and time‑sensitive publishing activities.

Skills and Requirements

• 2+ years of experience in digital media, content operations, publishing, e‑commerce, or a related field.
• Experience managing content within CMS platforms.
• Experience with Airtable or similar workflow management tools.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Proven ability to identify and implement process improvements. Experience with large‑scale content publishing or digital platform operations.
• Familiarity with metadata, digital asset management, and content merchandising.
• Experience supporting sponsorships, promotions, or partner programs.
• Strong collaboration and problem‑solving skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.