Content Claims Specialist - Field - Level I

Crawford & Company; Rochester (MN); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Content Claims Specialist, where you will play a crucial role in managing and valuing contents affected by property claims. This remote position emphasizes communication, organization, and analytical skills while upholding high standards of claims processing. You'll be part of a diverse team dedicated to restoring lives and communities, with opportunities for professional growth and development. Enjoy comprehensive benefits and a culture of respect and collaboration. If you're ready to make a difference, this role is perfect for you.

Benefits

Company Laptop

Comprehensive Benefits

Training Opportunities

Flexible Work Environment

Qualifications

• Minimum 6 months relevant work experience required.
• Strong analytical skills and attention to detail are essential.

Responsibilities

• Communicate with adjusters and policyholders during the claims process.
• Complete physical inventories and ensure timely claims processing.

Skills

Verbal Communication

Written Communication

Analytical Skills

Attention to Detail

Independence

Education

High School Diploma

College Degree

Tools

MS Office

Outlook

Excel

Job description

Content Claims Specialist Job Description

Content Claims Specialists are responsible for the physical inventory and valuation of contents damaged in residential and commercial property claims due to covered perils.

Responsibilities include:

1. Communicating with adjusters, policyholders, and industry vendors to explain roles and contributions in the claims process.
2. Completing physical inventories of impacted contents, identifying claim types, and applying appropriate methodologies based on circumstances.
3. Ensuring consistent, high-quality, and timely claims processing in line with company standards and client SLAs.
4. Organizing resources with the Field Support Department for data entry and LKQ assessment of damaged or destroyed contents.
5. Managing claim loads independently to promote timely closures.
6. Maintaining communication with all parties, providing timely updates on the claims process.
7. Submitting detailed work and time logs daily.
8. Maintaining accurate claim notes in the company's claims system.
9. Completing and pricing outstanding items following LKQ standards.
10. Continuously updating professional and technical knowledge through education.
11. Promoting edjuster's brand and reputation professionally.
12. Upholding the Crawford Code of Business Conduct.
13. Participating in special projects, CAT responses, or other duties as assigned.

Minimum Qualifications:

• Secondary (High School) Diploma; college degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Attention to detail and strong analytical skills.
• Ability to work independently.
• Proficiency in MS Office, Outlook, Excel, etc.
• Excellent interpersonal skills.
• Valid driver's license and ability to pass a background check.
• This is a remote position requiring a noise-free workspace, high-speed internet, and a reliable personal vehicle.

Company-provided equipment, including a laptop, will be supplied. Overnight travel is required.

Why Crawford?

Because a claim is more than a number — it's a person, a child, a friend. At Crawford, employees are empowered to grow, act, and innovate, helping to restore lives and communities, one claim at a time.

We are a diverse, global team committed to our purpose, vision, and values, operating as One Crawford. Learn more at www.crawco.com.

Joining Crawford means becoming part of the One Crawford family, with comprehensive compensation, benefits, training, and a culture of respect, collaboration, and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. Unsolicited resumes from search firms will not be accepted unless accompanied by a valid Statement of Work.