Content Claims Specialist - Field - Level I

Crawford & Company; Maple Grove (MN); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to restoring lives and communities through effective claims management. As a Content Claims Specialist, you'll play a vital role in the claims handling process, ensuring timely and accurate processing while maintaining communication with all parties involved. This remote position offers flexibility and the chance to work independently, all while being part of a supportive team that values growth and innovation. With a focus on wellness and continuous learning, this opportunity is perfect for those looking to make a meaningful impact in the industry.

Benefits

Performance-based pay

Benefits promoting wellness

Continuous learning opportunities

Community giving initiatives

Culture of respect and inclusion

Qualifications

• Minimum 6 months relevant work experience required.
• Strong computer skills, especially in MS Office and Excel.
• Valid driver's license and ability to pass a background check.

Responsibilities

• Communicate with adjusters and policyholders during the claims process.
• Complete physical inventories of contents impacted by claims.
• Maintain accurate claim notes and submit daily work logs.

Skills

Verbal and written communication

Attention to detail

Analytical skills

Problem-solving skills

Independence

Interpersonal skills

Education

High School Diploma

College Degree

Tools

MS Office

Outlook

Excel

Job description

Content Claims Specialists are responsible for the physical inventory and valuation of contents damaged in residential and commercial property claims as a result of a covered peril.

Responsibilities:

1. Communicate with adjusters, policyholders, and industry vendors to explain their roles and contributions in the claims handling process.
2. Complete physical inventories of contents impacted by the covered loss, identify claim types, and apply appropriate methodologies based on circumstances. Be prepared for diverse conditions (cold, heat, rain, debris, etc.).
3. Ensure consistent, quality, and timely processing of all claims in accordance with company standards and client SLA requirements.
4. Coordinate with the Field Support Department to organize resources needed for data entry and LKQ assessment of damaged or destroyed contents efficiently.
5. Manage claim load independently to promote timely closures.
6. Maintain communication with all parties, providing timely and informative updates on the claims process.
7. Complete and submit detailed work/time logs daily for all processed claims.
8. Maintain accurate claim notes in the company's system, including hours over standards and specific issues.
9. Ensure timely and accurate completion and pricing of all outstanding items following LKQ standards.
10. Maintain professional and technical knowledge through continuing education.
11. Promote edjuster's brand and reputation professionally.
12. Uphold the company's Code of Business Conduct at all times.
13. Participate in special projects, CAT responses, or other duties as assigned.

Minimum Requirements:

• Secondary (High School) Diploma; college degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Attention to detail and strong analytical/problem-solving skills.
• Ability to work independently.
• Strong computer skills (MS Office, Outlook, Excel, etc.).
• Excellent interpersonal skills, including handling challenging situations.
• Valid driver's license and passing a background check.
• This is a remote position requiring a noise-free workspace, high-speed internet, and a reliable vehicle.
• Company equipment will be provided; employee is responsible for care and maintenance.
• Overnight travel may be required.

Why Crawford?

Because a claim is more than a number — it's a person, a child, a friend. We help restore lives and communities, one claim at a time.

At Crawford, employees are empowered to grow, act, and innovate. We operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com.

Joining Crawford means becoming part of the One Crawford family. Our compensation includes performance-based pay, benefits promoting wellness, continuous learning opportunities, community giving, and a culture of respect and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. Unsolicited resumes from search firms will not be accepted without a valid agreement.