Content Claims Specialist - Field - Level I

Crawford & Company; Minneapolis (MN); Remote; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Content Claims Specialist, where you will play a vital role in restoring lives after property damage. This remote position offers the opportunity to manage claims independently while ensuring quality and timely processing. With a strong emphasis on communication and analytical skills, you'll coordinate with various stakeholders and maintain accurate documentation. The company values growth and innovation, providing a supportive environment for employees to thrive. If you're looking to make a meaningful impact in the community, this role is perfect for you.

Benefits

Performance Incentives

Wellness Benefits

Ongoing Training

Community Programs

Company-Provided Equipment

Qualifications

• 6+ months relevant work experience in claims handling.
• Strong computer skills required for documentation and communication.

Responsibilities

• Conduct physical inventory and valuation of damaged contents.
• Communicate effectively with adjusters and policyholders.
• Ensure timely processing of claims and maintain accurate records.

Skills

Verbal Communication

Written Communication

Analytical Skills

Attention to Detail

Independence

Interpersonal Skills

Computer Skills

Education

High School Diploma

College Degree

Tools

MS Office

Outlook

Excel

Job description

Content Claims Specialists Job Description

Content Claims Specialists are responsible for the physical inventory and valuation of contents damaged in residential and commercial property claims as a result of a covered peril.

1. Communicate with adjusters, policyholders, and industry vendors to explain their roles as Content Claims Specialists and their contributions in the claims handling process.
2. Complete physical inventory of impacted contents, identify claim type, and apply appropriate methodology based on circumstances. Be prepared for diverse conditions (cold, heat, rain, debris, etc.).
3. Ensure consistent, quality, and timely processing of all claims according to company standards and client SLA requirements.
4. Coordinate with the Field Support Department to organize resources for data entry and LKQ assessment of damaged contents efficiently.
5. Manage claim load independently to promote timely closures.
6. Maintain communication with all parties, providing timely and informative updates.
7. Complete and submit detailed work and time logs daily.
8. Maintain accurate claim notes in the company's system, including hours over standards and specific issues.
9. Ensure timely and accurate pricing of all outstanding items following LKQ standards.
10. Maintain professional and technical knowledge through ongoing education.
11. Promote edjuster's brand and uphold the Crawford Code of Business Conduct.
12. Participate in special projects, CAT responses, or other duties as assigned.

Minimum Qualifications

• Secondary (High School) Diploma; college degree preferred.
• At least 6 months relevant work experience.
• Good verbal and written communication skills.
• Attention to detail and strong analytical skills.
• Ability to work independently.
• Strong computer skills (MS Office, Outlook, Excel, etc.).
• Excellent interpersonal skills, including handling challenging situations.
• Valid driver's license and ability to pass a background check.
• This is a remote position; must provide a suitable workspace, high-speed internet, and a personal vehicle.
• Company-provided equipment will be maintained responsibly.
• Overnight travel required.

Why Crawford?

Because a claim is more than a number—it's a person, a child, a friend. Helping to restore their lives helps restore our community.

At Crawford, employees are empowered to grow, act, and innovate. Our diverse team is committed to new solutions and leadership development.

We operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com.

Joining Crawford means becoming part of the One Crawford family, with comprehensive compensation including performance incentives, wellness benefits, ongoing training, community programs, and a culture of respect and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. Unsolicited resumes from search firms will not be accepted without a valid statement of work.