Contact Lens Receptionist

Houston Eye Associates; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Holidays & Paid Time Off

Medical Insurance

Dental Insurance

401(K)

Life Insurance

Eye Care Benefits & Optical Discounts

Job summary

Houston Eye Associates seeks a friendly front desk receptionist to support patient care at the Houston location. You will check patients in and out, schedule appointments, verify insurance, and handle payments while delivering exceptional service.

Responsibilities include updating demographics, triaging calls, processing lens-related transactions, and maintaining a welcoming waiting area. Occasional travel to nearby HEA offices may be required, with a strong emphasis on confidentiality and

Qualifications

• Greet patients and guests professionally.
• Verify insurance and assist with scheduling and check-in/out.
• Process payments and manage copays accurately.
• Maintain patient demographics and accurate records.

Responsibilities

• Greet patients with a friendly, helpful manner.
• Schedule appointments and handle phone triage in a timely way.
• Verify insurance benefits and obtain authorizations as needed.
• Process payments, copays, and adjust billing as required.
• Train patients on lens insertion/removal and lens care.
• Maintain a clean, organized waiting area and front desk.
• Assist with inventory of lenses and supplies as needed.
• Travel to HEA offices for front desk coverage if required.
• Adhere to HIPAA and office policies; ensure confidentiality.

Skills

Customer service

Phone etiquette

Effective communication

Attention to detail

Teamwork

Handling payments

Education

High School Diploma or Equivalent

Job description

LOCATION: 590 Chimney Rock Rd. Houston TX 77056POSITION SUMMARYContributes to the organization by overseeing the various tasks of the front desk. The CL Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.ESSENTIAL DUTIES & RESPONSIBILITIESTo provide superior patient care services, treating all patients and guests with compassion and respect.Greets all patients and guests with a smile and helpful manner.Communicates effectively with others including but not limited to patients, guests, colleagues, and physicians.Provide patients with necessary instructions or directions.Process patient documentation and update patient demographics with accuracy.Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.Close-out daily batches promptly and with accuracy.Responsible for sterility of lenses and compliance with OSHA standardsResponsible for inventory and stock of lenses. Are not authorized to purchase or order trial lenses, cases or supplied other that what is intended for the patient. Any purchases, other than patient lenses must be authorized by the contact lens director.Entering patient’s specifications in the computer, correct codes, charges and if pertinent, discounts, for all lenses and supplies.Train patients in insertion and removal of lenses.Responsible for returns and exchanges.Maintains a clean and organized waiting room and work area.Travel may be required to surrounding HEA offices to provide front desk coverage when needed.Must meet and adhere to HEA’s policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.Other duties as assigned based on business operational needs.Saturday coverage may be required.We Proudly Offer:Continuing Education including JCAHPO & ABOCHolidays & Paid Time OffBereavement LeaveSuperior Benefits Package:MedicalDental401(K)Free Life Insurance & LTDEye Care Benefits & Optical DiscountsEqual Opportunity Employer M/F/H/VCOMPETENCIES:EDUCATION High School Diploma or EquivalentCERTIFICATIONS & LICENSES Non-ApplicableEXPERIENCE One (1) year office experience. Two (2) years of medical office experience preferred.