Contact Center Talent Acquisition Partner (High-Volume)

UNKNOWN; Mesa (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Serenity Healthcare is seeking a Talent Acquisition Partner to support high-volume recruiting for our contact center operations in Arizona and Texas. This onsite role in Mesa/Phoenix focuses on Patient Care Coordinators, Team Leads, Supervisors, and other customer-facing positions.

You will build candidate pipelines, source through diverse channels, and partner with leaders to fill critical roles that drive growth.

Qualifications

• 2+ years of full-cycle recruiting experience required.
• Experience recruiting for high-volume call center, contact center, customer service, healthcare scheduling, or similar operational environments required.
• Experience managing multiple openings simultaneously in a fast-paced environment.
• Strong sourcing, screening, interviewing, and candidate engagement skills.
• Ability to build relationships with hiring managers and influence hiring decisions.
• Experience with applicant tracking systems and recruiting metrics.
• Excellent communication, organization, and follow-through.

Responsibilities

• Full-cycle recruiting for contact center and customer-facing operational roles
• Building and maintaining talent pipelines for high-volume hiring needs
• Sourcing candidates through job boards, referrals, networking, and direct outreach
• Screening and interviewing candidates to assess experience, professionalism, communication skills, and culture fit
• Partnering with contact center leadership to understand staffing needs and hiring priorities
• Managing recruiting activity, candidate flow, and hiring metrics within the ATS
• Supporting hiring initiatives tied to the expansion of Serenity's contact center operations
• Delivering an exceptional candidate experience throughout the hiring process
• Participating in recruiting events, job fairs, and local talent attraction efforts as needed
• Continuously improving recruiting processes to increase hiring speed and quality

Skills

Full-cycle recruiting

High-volume recruiting

Sourcing

Screening

Interviewing

Candidate engagement

Relationship building

ATS expertise

Recruiting metrics

Communication skills

Tools

Applicant Tracking System (ATS)

Job description

Serenity Healthcare is seeking a Talent Acquisition Partner to support high-volume recruiting for our contact center operations in Arizona and Texas. This onsite role in Mesa/Phoenix focuses on Patient Care Coordinators, Team Leads, Supervisors, and other customer-facing positions.

You will build candidate pipelines, source through diverse channels, and partner with leaders to fill critical roles that drive growth.