Contact Center Supervisor

Lee Company; Franklin (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Paid time off

Career growth opportunities

Volunteer opportunities

Chaplain services

Job summary

Lee Company is seeking a Contact Center Supervisor to lead the customer service representatives and dispatch team, ensuring top performance and smooth operations within the contact center. You will drive excellence in service and efficiency across the unit.

This role emphasizes decisions on people, processes, technology, and customer service, with a strong focus on upholding the company’s culture and mission. Apply to join a team that values growth and community impact.

Qualifications

• 3 to 5 years data entry/administrative experience.
• 3 to 5 years customer service experience.

Responsibilities

• Oversee performance of customer service representatives and dispatchers within the contact center.
• Make decisions regarding people, processes, technology, dispatch, and customer service.
• Ensure the contact center team aligns with Lee Company’s culture and mission.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Typing 60+ WPM

Job description

Summary of Job:

The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.

Education and Experience:

• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience

Skills and Abilities:

Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook Must be able to type proficiently; 60+ WPM w/accuracy

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Community: Company-supported volunteer opportunities to make a real impact.
• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Lee Company is proud to be an Equal Employment Opportunity and Affir… We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.

Built on Expertise. Powered by People. Lee Company started with one truck and a passion for serving families and businesses. Three generations and 80+ years later, we’ve grown into a $420 million company with 1,700+ team members, recognized as a top workplace both locally and nationally. Through it all, putting people first remains at our core.

Your Community

We invest where we live and work—volunteering, mentoring, and supporting local organizations to make a lasting impact.

Your Career

Since 1944, we’ve helped employees build careers, not just jobs. We provide free in-house hands‑on training from trade experts, ensuring your skills and future keep growing.

Your Wellbeing

Competitive pay, top benefits, and a commitment to safety mean you’re supported at work and at home. Our goal is that every team member goes home safe, every day.

Join Our Team

We’re an equal opportunity employer and a drug‑free workplace. If you need accommodations during the hiring process, reach out at [e-mail].