Customer Experience Leader - Contact Center & Dispatch

Lee Company; Franklin (TN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Earned Wage Access (EWA)

401(k) match

HSA contributions

Life insurance

Long-term disability

Volunteer opportunities

Trade training (LCU)

Paid time off

Career growth

Job summary

Lee Company is seeking a Contact Center Supervisor to lead the customer service representatives and dispatchers within our contact center. You will influence people, processes, technology, dispatch, and customer service to drive results while upholding Lee Company's culture and mission.

This role requires 3–5 years of data entry/administrative and customer service experience, and strong proficiency in Microsoft Excel, Word, PowerPoint and Outlook, plus typing 60+ WPM.

Qualifications

• 3 to 5 years data entry/administrative experience.
• 3 to 5 years customer service experience.
• Proficient typing 60+ WPM and accuracy.

Responsibilities

• Lead the performance of the contact center team including customer service representatives and dispatchers.
• Make decisions regarding people, processes, technology, dispatch, and customer service.
• Uphold Lee Company's culture and mission while driving service excellence.

Skills

Excel

Word

PowerPoint

Outlook

Typing 60+ WPM

Tools

MS Office

Job description

Lee Company is seeking a Contact Center Supervisor to lead the customer service representatives and dispatchers within our contact center. You will influence people, processes, technology, dispatch, and customer service to drive results while upholding Lee Company's culture and mission.

This role requires 3–5 years of data entry/administrative and customer service experience, and strong proficiency in Microsoft Excel, Word, PowerPoint and Outlook, plus typing 60+ WPM.