Contact Center Specialist (44570)

Urology Clinics Of North Texas; Dallas (TX); Hybrid; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Mileage reimbursement

Zusammenfassung

Urology Clinics of North Texas is seeking a motivated Contact Center Specialist to support physicians, clinical teams, and patients by ensuring efficient scheduling and exceptional service delivery. The role transitions to fully remote after an 8-week in-person training in Dallas, with mileage reimbursement for long commutes.

The candidate should have a high school diploma, strong typing/data-entry skills, excellent written communication, and the ability to handle high call volumes with accuracy

Qualifikationen

• High school diploma or GED.
• Strong typing and data entry skills.
• Excellent grammar, spelling, and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with diverse populations.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Detail-oriented with strong organizational skills.

Aufgaben

• Schedule a high volume of new and established patient appointments in alignment with physician templates and guidelines.
• Provide professional, courteous service to patients, physicians, and team members.
• Reschedule or cancel appointments as needed due to provider schedule changes and document updates in the EHR system.
• Verify and update patient demographic and insurance information accurately in the EHR.
• Review patient charts to ensure appointments are scheduled appropriately.
• Follow up with patients who missed appointments and assist with rescheduling.
• Adapt quickly to daily schedule changes and operational needs.
• Assist with special projects and additional duties as assigned by leadership.

Kenntnisse

Typing

Data entry

Interpersonal skills

Attention to detail

Communication skills

Ausbildung

High school diploma or GED

Tools

EHR system

Jobbeschreibung

Job Details: Job Location: Remote Worker - Dallas, TX 75231, Remote Contact Center Specialist

Department: Contact Center

Location: Fully Remote (after training)

Employment Type: Full-Time

Urology Clinics of North Texas is seeking a motivated and service-oriented Contact Center Specialist to join our growing team. This role is critical to supporting our physicians, clinical teams, and patients by ensuring efficient scheduling and exceptional service delivery.

This position will transition to fully remote upon successful completion of a mandatory 8-week, in-person training program in Dallas, TX. Mileage reimbursement is available for employees who reside more than 20 miles from the training location.

Position Summary

The Contact Center Specialist manages high-volume patient scheduling while delivering outstanding customer service. This role requires strong attention to detail, adaptability, and the ability to manage frequent schedule changes in a fast-paced environment.

Key Responsibilities

• Schedule a high volume of new and established patient appointments in alignment with physician templates and guidelines.
• Provide professional, courteous service to patients, physicians, and team members.
• Reschedule or cancel appointments as needed due to provider schedule changes and document updates in the EHR system.
• Verify and update patient demographic and insurance information accurately in the EHR.
• Review patient charts to ensure appointments are scheduled appropriately.
• Follow up with patients who missed appointments and assist with rescheduling.
• Adapt quickly to daily schedule changes and operational needs.
• Assist with special projects and additional duties as assigned by leadership.

Qualifications: Qualifications

• High school diploma or GED required.
• Strong typing and data entry skills.
• Excellent grammar, spelling, and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with diverse populations.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Detail-oriented with strong organizational skills.