Contact Center Specialist

Granite State Credit Union; Manchester (NH); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Tuition reimbursement

Paid family leave

Employee wellness program

Employee appreciation programs

Adoption reimbursement

Casual dress code

Job summary

Granite State Credit Union in Manchester, NH, seeks a Contact Center Specialist for a hybrid role. You will be the first point of contact for members, delivering friendly, accurate service with both remote and in-office work as needed.

You will handle calls, emails, and online banking support, assist with loan applications, and promote GSCU products while following policies and quality standards.

Qualifications

• Positive, friendly attitude and passion for delivering great service.
• Excellent verbal and written communication skills.
• Self-motivated, team player with a can-do mindset.
• Comfort with technology and electronic banking services.
• Strong analytical skills and problem solving ability.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Flexible to work remotely and in-office as needed.

Responsibilities

• Handle inbound and outbound calls and member inquiries.
• Answer live teller ITM calls with accurate, personable responses.
• Respond to member emails and secure message inquiries promptly.
• Assist members with online account opening and digital tools.
• Guide loan processes from application to closing with clarity.
• Promote Granite State Credit Union products and services.

Skills

Positive attitude

Verbal & written communication

Team player

Tech-savvy

Problem solving

Multi-tasking

Hybrid work flexibility

Job description

DREAM BIG.We dream big. And our employees do too.We think outside of the box when it comes to delivering outstanding service to our members, and providing a workplace environment where our employees can thrive, have fun, and make a difference.We are searching for a Contact Center Specialist who can deliver awesome! Are YOU our newest team member?What we do! The Contact Center is fast moving, and no two days are the same. As the initial point of contact for our members, we are responsible for providing friendly, accurate, and overall awesome service. Beginning with a morning ‘team huddle’ and collaborating throughout the day, the Contact Center is a positive, team-oriented group! Staying connected and supporting one another whether in person or working remotely is easy through video chats and instant messaging.This is a hybrid position that allows flexibility to work at home but does require some in office processing. Schedule to be coordinated in advance.Key Responsibilities Include:Effectively handle inbound and outbound calls and member inquiriesAnswer live teller ITM (Interactive Teller Machine) calls, ensuring accurate and personable transactionsRespond to member email and secure message inquiries and requests promptly and professionallyAssist members with online account openingGuide our members through the loan process from application to closingIdentify and recommend beneficial GSCU products and servicesAssist our members in the use of technology and services such as Online and Mobile BankingEnsure adherence to all policies, procedures, compliance, audits, quality control and balancing standardsProvide education and meaningful solutions for our members’ financial needsWe strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more! And let’s talk benefits!In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees:$500 sign on bonus after 90 daysTuition ReimbursementPaid Family LeaveEmployee Appreciation ProgramsEmployee Wellness ProgramEmployer-funded Behavioral Healthcare BenefitPaid VolunteerismAdoption ReimbursementBusiness Casual Dress Code (Jeans? Yes!)Interested? Qualifications include:Positive, friendly attitude and a passion for delivering exceptional servicePrevious experience working in a financial service role preferredComfort with technology and electronic servicesExcellent verbal and written communication skillsSelf-motivated, team-playerAbility to prioritize multiple responsibilities in a fast-paced environmentStrong analytical skills and the ability to problem solveAbility to navigate various systems and online platformsFlexibility to work remotely and in an office locationIf you are interested in being part of a dedicated, motivating, and all-around awesome team, apply today! We can’t wait to speak with you.#LiveBoldNH