Cloud Data Solutions Analyst 4

The Ohio State University; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Cloud Data Analyst to enhance enterprise solutions through innovative infrastructure architecture. The role involves analyzing and facilitating cloud technologies, ensuring alignment with business strategies. With a focus on Unified Communications, the successful candidate will design solutions that meet organizational requirements while considering scalability and performance. This position offers the chance to collaborate with diverse teams and drive technical innovation, making a significant impact on business outcomes. If you have a strong background in IT and a passion for cloud technologies, this is an exciting opportunity to advance your career.

Qualifications

• 6+ years in IT design and implementation with expertise in cloud and infrastructure.
• Experience in delivering presentations to senior executives and technical teams.

Responsibilities

• Analyze and provide infrastructure architecture for enterprise solutions.
• Design UC solutions considering scalability, reliability, and cost-effectiveness.

Skills

Infrastructure and Network Design

Application Development

APIs

Database Management

Cloud Technologies

Unified Communications

Software Development

Security Best Practices

Education

Bachelor's Degree in Computer Science

Tools

Nice CXone

Job description

Position Summary

Cloud Data professionals analyze, facilitate, and provide infrastructure architecture and related design artifacts for enterprise solutions. Cloud Data Analysts create deliverables that help develop target-state guidance, such as standards, guidelines, individual parts, platforms, and configurations for the evolution of business strategy-aligned infrastructure. They act as catalysts and accelerators of orchestrated technical innovation for targeted business outcomes. Technologies include data center, cloud, shared foundational infrastructure components, unified communications, mobile, AI, IoT, blockchain, edge computing, and immersive experiences.

Qualifications

1. Bachelor's degree in computer science, information technology, system analysis, related study, or equivalent experience.
2. A minimum of six years of design and implementation experience in IT, with deep knowledge in at least two of the following (or similar) technical disciplines: infrastructure and network design, application development, APIs, middleware, servers and unified communications, database management and operations, clustering technologies, virtualization, cloud technologies, and Active Directory and protocols.
3. Good understanding of product management, agile principles, and development methodologies; capable of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, considering technical and architectural debt.
4. Experience delivering presentations to senior-level executives and technical audiences.
5. Exposure to diverse technical configurations, technologies, and processing environments.
6. Skilled at collaborating with SMEs and business owners, following guidelines, and facilitating decision-making with stakeholders and peers.
7. Understanding of the organization's Unified Communications requirements, including multi-channel, on-premises, and cloud-based contact center solutions, IVR, ACD, dialers, CRM, reporting, optimization, and compliance requirements.
8. Designs UC solutions to meet organizational requirements, considering scalability, reliability, performance, and cost-effectiveness.
9. Plays a key role in planning, development, and delivery of contact center solutions using Nice CXone, driving implementation and iterative enhancement of configurations.
10. Experienced in requirements discovery and analysis, solution formulation, technology selection, and design configuration.
11. Experience in process development, data, and object modeling across various application and database environments.
12. Possesses expert-level systems architecture skills, client interaction experience, and ability to translate requirements into business outcomes.
13. Designs integrations with relevant OSUWMC systems.
14. Detailed understanding of one or more CRM applications.
15. Software development skills with experience using RESTful/SOAP web services for application integrations.
16. Evaluates UC technologies and products to select the best fit for organizational needs.
17. Assists in developing and deploying infrastructure solutions for communications, networking, and VOIP.
18. Understanding of security best practices and compliance requirements related to UC infrastructure (e.g., HIPAA, GDPR, PCI).
19. Participates in on-call rotation as part of the Unified Communications Team responsible for phone systems and networks.