Contact Center Software Developer

Charles Schwab; Lone Tree (CO); Hybrid; USD 75,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Software Developer to join their innovative team. In this role, you will leverage your skills in Angular and Javascript to create and enhance custom applications that support contact center operations. Your expertise will help in designing technical solutions, collaborating with business partners, and providing crucial support for complex implementations. This position offers a unique opportunity to work within a hybrid model, balancing flexibility with the benefits of in-person collaboration. Join a company committed to empowering its employees and making a significant impact in the finance industry.

Benefits

401(k) with company match

Employee stock purchase plan

Paid vacation and volunteering time

28-day sabbatical after 5 years

Paid parental leave

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Qualifications

• 3-5 years of hands-on experience with digital technologies and solutions.
• Strong understanding of programming languages, especially Angular and Javascript.
• Ability to conduct knowledge transfers and write clear documentation.

Responsibilities

• Design and implement technical solutions based on business requirements.
• Create and maintain custom applications for the contact center.
• Provide third-tier support and troubleshoot complex issues.

Skills

Angular

Javascript

Java

Python

Telecommunications

VoIP

Computer Networks Design

Agile Methodology

Problem Solving

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

NICE inContact Technology

CXOne

WFM

Nexidia

Cloud Technologies

SQL

HTML/CSS

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

This Software Developer position will be part of the Schwab Contact Center Technology organization, supporting Platform Rep and Client solutions.

As a Software Developer, you will be responsible for creating, maintaining & enhancing custom application solutions for the contact center department team members and our business partners. You will provide discovery sessions, solution architecture, technical documentation, and knowledge transfer to other Schwab support and engineering team members. The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, Javascript, or equivalent development tools.

In this role, the primary responsibilities include (but are not limited to):

• Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading-edge technologies.
• Utilizing programming languages (Angular, Javascript) to create and maintain custom voice applications, web portals/intranets, and dashboards.
• Investigating complex technical issues and collaborating with partnering personnel to resolve them.
• Working within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.
• Providing third-tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.
• Prioritizing work effectively and meeting tight deadlines when required.
• Consulting with business partners to provide technical direction for business requests.
• Working with professional services resources to understand and implement new technologies, frameworks, and architectures.
• Managing multiple projects of varying size and technical complexity.
• Focusing on the details without losing sight of the bigger picture.
• Providing clear and accurate documentation as well as training to other Schwab team members as needed.

Required qualifications:

• Bachelor's degree in Engineering, Computer Science, or related field
• Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS platform)
• Knowledge in Telecommunications, VoIP, computer networks design, and overall understanding of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers, and troubleshooting.
• Minimum 3-5 years technical, hands-on experience focusing on various digital technologies & solutions
• Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML) is a plus
• Understanding requirements specific to deploying IP telephony across both Cloud, LAN, and WAN architectures
• Ability to conduct knowledge transfers to other team members
• Ability to write clear and concise engineering and architecture implementation documents
• Ability to analyze and evaluate code issues and make decisions within general parameters under broad supervision
• Ability to deliver training material to support staff

Preferred qualifications:

• Proficiency in Angular and understanding of/experience in SQL, VB.NET, & HTML/CSS.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance