ProServ Contact Center Engineer - (Front End)

RingCentral; United States; Remote; USD 88,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Professional Services Contact Center Engineer, where you'll lead the post-sale experience for clients and champion their needs. This role requires expertise in IVR integrations, strong technical skills, and a passion for customer service. You'll work in a dynamic environment that values innovation and collaboration, contributing to the success of a global leader in cloud communications. With a commitment to diversity and a culture recognized as a Best Place to Work, this opportunity offers a chance to grow your career while making a significant impact on customer satisfaction and engagement.

Benefits

Comprehensive medical, dental, vision insurance

401K match

Flexible PTO

Wellness programs

Paid parental leave

Pet insurance

Employee Assistance Program

Employee bonus referral program

Qualifications

• 5+ years of experience in contact center solutions and technical configurations.
• Strong troubleshooting, problem-solving, and communication skills required.

Responsibilities

• Lead post-sale experience for customers, ensuring their needs are met.
• Provide innovative solutions and build strong relationships with clients.

Skills

Technical configuration for IVR

IVR integrations consulting

Enterprise account exposure

Database design and management

Technical architecture leadership

Contact center technologies expertise

MS Office knowledge

Consulting experience

Contact center operational experience

API software development skills

Programming languages proficiency

Education

BS/BA in technical field

5+ years of relevant experience

Tools

RESTful/SOAP web services

JavaScript

Java

Python

PHP

Job description

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

Professional Services Contact Center Engineer - Front End

This is a remote role and you can be located anywhere in Canada.

Say hello to possibilities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re currently looking for a Professional Services Contact Center Engineer at RingCentral who will play a key role in planning and development functions of the contact center and our white-gloved partner NICE CXone. You’ll lead the post-sale experience for our customers. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what “winning together” truly means.

To succeed in this role you must have experience in:

• Providing technical configuration for IVR specific to InContact Studio programming
• Consulting, design, and development of IVR integrations
• Enterprise account exposure – high-end contact centers
• Providing process, data, and object modeling in a variety of application and database environments
• Providing database design, development, enhancement, and management, and coordination of changes to existing CRM applications
• Providing technical architecture leadership, analysis, design, development, and enhancement
• Expertise in industry-leading contact center technologies
• MS Office knowledge (Excel, project plans, Smartsheet, Visio)
• Presenting a professional image in conduct, attitude, and attire
• Assisting with the development of client information management standards and evaluation of technology trends
• Consulting experience desired
• Contact center operational experience
• Contact Center software solution experience
• Previous experience with contact center workforce management, quality management, or analytics systems

Desired Qualifications:

• BS/BA in a technical field (e.g., Computer Science/Information Systems) or equivalent work experience required
• 5+ years of relevant experience
• Strong troubleshooting and problem-solving skills
• Implementation & solutions: broad skills in both technology & analysis
• Excellent communication (written and verbal) and interpersonal skills
• Cloud experience a plus
• Experience in supporting worldwide customers/business partners
• Expert services: deep skills in specialized technical & functional areas
• API software development skills with experience using RESTful/SOAP web services
• Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP
• Relational database experience highly desirable
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation, and estate planning
• Employee bonus referral program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote, and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are hired in Colorado, California, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $88,000 and $130,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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About the company

RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.