Contact Center Software Engineer

Genuent; Houston (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology solutions company is seeking a Cloud Contact Center Developer to design and develop innovative solutions. This role offers competitive pay, comprehensive benefits, and the opportunity to work remotely while engaging in exciting projects. Ideal candidates will have experience in IVR, ACD development, and CRM integration.

Benefits

Competitive Pay

Comprehensive Medical Benefits

401(k) Retirement Plan

Career Advancement Opportunities

Qualifications

• 2-4 years of IVR and ACD development experience.
• 1-3 years of CXone Studio scripting experience.

Responsibilities

• Design and develop products for Cloud Contact Center platforms.
• Conduct unit testing, code reviews, and resolve bugs.
• Mentor and train stakeholders in NICE CXone admin tools.

Skills

IVR Development

ACD Development

CRM Integration

Omnichannel Development

Mentoring

Education

High School Diploma or GED

Tools

NICE CXone

CXone Studio

Five9

Talkdesk

Amazon Connect

Twilio

Genesys Cloud

8X8

Job description

Employer Industry: Technology Solutions

Why consider this job opportunity:
- Competitive pay and comprehensive medical benefits
- 401(k) retirement plan
- Opportunity for career advancement and growth within the organization
- Work remotely while adhering to CST hours
- Engage in exciting Cloud technology projects with a focus on Contact Center solutions

What to Expect (Job Responsibilities):
- Design and develop products and features for Cloud Contact Center platforms (NICE CXone)
- Conduct unit testing, code reviews, and resolve bugs identified in the QA process
- Collaborate with other Software Engineers, Project Managers, and team members on various projects
- Mentor and train stakeholders and team members in the use of NICE CXone admin tools
- Work in both test and development production environments

What is Required (Qualifications):
- 2-4 years of IVR and ACD development experience
- 1-3 years of CXone Studio scripting experience
- Experience in CRM integration and omnichannel development
- High School diploma or GED required
- Ability to work independently and mentor others on the Telecom team

How to Stand Out (Preferred Qualifications):
- Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification
- Additional cloud telephony experience with platforms like Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8

#TechnologySolutions #CloudContactCenter #RemoteWork #CareerGrowth #CompetitivePay

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