Professional Services Contact Center Consultant- Remote anywhere in U.S.

RingCentral; United States; Remote; USD 80,000 - 116,000; Full time

Job summary

An established industry player in cloud-based communications is seeking a Professional Services Contact Center Consultant. This remote role offers competitive pay and a chance for career advancement. You will drive the implementation of contact center solutions, ensuring project success for enterprise-scale customers. The position requires extensive experience in customer engagement consulting, technical configuration, and a deep understanding of CRM applications. Join a dynamic team that values innovation and provides a comprehensive benefits package, including flexible PTO and a bonus referral program. If you're passionate about technology and customer engagement, this opportunity is perfect for you.

Benefits

Competitive pay up to $116,000

Comprehensive benefits package

Flexible PTO policy

Employee bonus referral program

Qualifications

• 10+ years in Customer Engagement Consulting with strong technical skills.
• Expertise in contact center technologies and CRM applications.

Responsibilities

• Implement contact center solutions using Nice CXone Studio.
• Collaborate with teams to design and document cloud solutions.

Skills

Customer Engagement Consulting

Technical Configuration for IVR

CRM Applications

Problem-Solving Skills

Interpersonal Skills

Education

BS/BA in Technical Field

Equivalent Work Experience

Tools

Nice CXone Studio

Contact Center Technologies

Job description

Professional Services Contact Center Consultant- Remote anywhere in U.S.

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

• Req#: R069041
• Employer Industry: Cloud-based Communications and Collaboration Software

Why Consider this Job Opportunity:

• Competitive pay up to $116,000 for full-time employees
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the US
• Comprehensive benefits package including medical, dental, vision, disability, and life insurance
• Flexible PTO policy
• Employee bonus referral program

What to Expect (Job Responsibilities):

• Drive implementation of contact center solutions using Nice CXone Studio and Central functionality
• Help customers scope projects and drive success for enterprise scale customers
• Design, consult, document, and implement cloud solutions for Contact Center and Unified Communications
• Provide technical architecture leadership and analysis
• Collaborate with project managers and other staff members to develop timelines for solutions

What is Required (Qualifications):

• 10+ years of experience in a Customer Engagement Consulting role
• Technical configuration for IVR specific to CXone Studio programming
• Enterprise account exposure in high-end contact centers
• Detailed understanding of CRM applications
• Expertise in industry-leading contact center technologies
• Strong interpersonal, writing, editing, and presentation skills
• Exceptional problem-solving and troubleshooting skills
• BS/BA in technical field or equivalent work experience

How to Stand Out (Preferred Qualifications):

• Contact center operational experience
• Contact center software solution experience
• In-depth knowledge of telephony fundamentals
• Experience with InContact/CXOne
• Strong skills in web communication and customer engagement technology

About the company: RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.