Contact Center Sales Pro: Convert & Connect

MCI Careers; Pembroke (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is searching for a Contact Center Sales Agent who is passionate about helping people and achieving results. In this role, you will engage with customers over the phone, provide essential product information, resolve inquiries, and drive sales. The ideal candidate excels in a fast-paced environment and possesses strong communication skills.

Your responsibilities will include handling customer accounts, building rapport, and resolving issues. This position offers comprehensive benefits, a dynamic work culture, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Reliable and punctual with a strong work ethic.
• Comfortable in a fast-paced, ever-changing environment.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Build rapport, understand customer needs, and resolve issues effectively.
• Manage customer accounts and process orders accurately.

Skills

Excellent written and verbal communication skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Strong customer service skills

Ability to multitask and self-manage

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Windows operating systems

Job description

MCI Careers is searching for a Contact Center Sales Agent who is passionate about helping people and achieving results. In this role, you will engage with customers over the phone, provide essential product information, resolve inquiries, and drive sales. The ideal candidate excels in a fast-paced environment and possesses strong communication skills.

Your responsibilities will include handling customer accounts, building rapport, and resolving issues. This position offers comprehensive benefits, a dynamic work culture, and opportunities for career growth.