Bilingual Contact Center Representative

CoVantage Credit Union; Town of Antigo (WI); On-site; USD 51,577,000 - 88,226,000; Full time

Benefits offered by this job

401k employer match

Annual bonus up to 4%

Generous HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a bilingual interpreter to bridge communication with members in person, by phone, and online. You will interpret conversations, assist with accounts, and promote financial well-being in a member-first environment.

The role emphasizes accuracy, courtesy, and teamwork, with opportunities to grow skills in digital banking and member services. Competitive pay and strong benefits support community involvement.

Qualifications

• Must pass credit union fluency testing.
• Working knowledge of English and a secondary language.
• Minimum 1 year experience as interpreter preferred.
• Minimum 1 year related experience or an Associate’s Degree.
• General knowledge of credit union services preferred.
• Proficient with Microsoft Office and Windows.

Responsibilities

• Provide interpreter services between staff and bilingual members.
• Assist online, mobile, and phone banking users with passwords and access.
• Handle bill pay inquiries and deposit verifications with accuracy.
• Maintain productivity while delivering friendly, team-based service.
• Uphold the credit union’s seven service standards.

Skills

Interpreting

Bilingual communication

Customer service

Education

High school diploma or equivalent

Associate’s Degree (optional)

Tools

Microsoft Office

Job description

Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need.

In this role, you’ll provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.

CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
• Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
• Performs all job functions with a high degree of accuracy, efficiency and professionalism.
• Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
• Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Qualifications

• A high school diploma or equivalent.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• A minimum of 1 years’ experience as interpreter preferred.
• A minimum of 1 years’ related experience or an Associate’s Degree.
• General knowledge of the credit union and its services preferred.
• Proficient with Microsoft Office and Windows Software programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.