Bilingual Contact Center Representative

CoVantage Credit Union; New Lenox (IL); In loco; USD 25.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k match up to 200%

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Descrizione del lavoro

CoVantage Credit Union is seeking a bilingual Member Support Specialist in Illinois to interpret between staff and bilingual members and assist with online, mobile, and phone banking. You will help guide customers to the right financial solutions and ensure a high level of service.

We foster a people-first culture with a collaborative environment, offering a strong benefits package including a 401k match, annual bonus up to 4%, generous HSA contributions, and paid time off for community service.

Competenze

• High school diploma or equivalent.
• Pass fluency testing and maintain working knowledge of English and a second language.
• Minimum 1 year experience as interpreter preferred.
• Minimum 1 year related experience or an Associate’s Degree.
• General knowledge of the credit union and its services preferred.
• Proficient with Microsoft Office and Windows software programs.

Mansioni

• Interpret between credit union staff and bilingual members.
• Assist online, mobile, and phone banking users with tasks like password resets and account unlocks.
• Perform duties with high accuracy, efficiency, and professionalism.
• Balance individual productivity with team goals and service standards.
• Uphold the credit union’s seven service standards and welcoming culture.

Conoscenze

Bilingual communication

Interpreting

Customer service

Microsoft Office

Formazione

High school diploma or equivalent

Associate’s Degree preferred

Strumenti

Windows OS

Microsoft Office

Descrizione del lavoro

Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need.

In this role, you’ll provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.

CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
• Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
• Performs all job functions with a high degree of accuracy, efficiency and professionalism.
• Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
• Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Qualifications

• A high school diploma or equivalent.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• A minimum of 1 years’ experience as interpreter preferred.
• A minimum of 1 years’ related experience or an Associate’s Degree.
• General knowledge of the credit union and its services preferred.
• Proficient with Microsoft Office and Windows Software programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.