Bilingual Contact Center Representative

CoVantage Credit Union; De Pere (WI); Vor Ort; USD 25.000 - 43.000; Vollzeit

Benefits dieser Stelle

401k match up to 200%

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Zusammenfassung

CoVantage Credit Union in De Pere, Wisconsin, seeks a bilingual interpreter-focused member service associate to support in-person, phone, and digital interactions. You will interpret conversations, assist with accounts, reset passwords, and guide members through financial products with a focus on clarity and care.

The role emphasizes a welcoming, team-driven atmosphere, with opportunities to grow skills and contribute to members' financial well-being.

Qualifikationen

• Must pass fluency testing and maintain working knowledge of English and a second language.
• At least 1 year of interpreter experience preferred.
• At least 1 year of related experience or an Associate’s Degree.
• Proficient with Microsoft Office and Windows software programs.

Aufgaben

• Serve as an interpreter between staff and bilingual members to facilitate communication.
• Assist online, mobile, and phone banking users by resetting passwords or unlocking accounts and answering bill pay questions.
• Perform all duties with accuracy, efficiency and professionalism.
• Balance productivity with team-based service goals while maintaining a positive, collaborative environment.
• Uphold the credit union’s service standards and put people first.

Kenntnisse

Bilingual interpreter

Customer service

Communication

English & second language fluency

Multilingual support

Ausbildung

High School Diploma

Associate’s Degree

Tools

Microsoft Office

Windows OS

Jobbeschreibung

Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need.

In this role, you’ll provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.

CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
• Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
• Performs all job functions with a high degree of accuracy, efficiency and professionalism.
• Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
• Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Qualifications

• A high school diploma or equivalent.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• A minimum of 1 years’ experience as interpreter preferred.
• A minimum of 1 years’ related experience or an Associate’s Degree.
• General knowledge of the credit union and its services preferred.
• Proficient with Microsoft Office and Windows Software programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.