Contact Center Rep (On-Call)

TeleSolv Group; Texas; On-site; USD 23,419 - 31,684; Part time

Job summary

TeleSolv Consulting, LLC is seeking an On-Call Contact Center Representative to support a state government program. This remote, on-demand position will cover shifts between 7 am and 7 pm Eastern Time and requires a reliable laptop with a hardwired connection.

Responsibilities include handling inquiries via phone, email, and chat, documenting interactions, and staying current with procedures. Prior contact center experience and US citizenship are required.

Qualifications

• Prior high-volume contact center or customer service experience required.
• Experience in a virtual/remote environment is a plus.
• Strong verbal and written communication skills.
• Ability to follow scripts and established procedures accurately.
• Strong attention to detail and documentation skills.
• Ability to work in a fast-paced, public-facing environment.
• Must be a US citizen.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries per protocols.
• Handle inbound inquiries via phone, email, and chat.
• Share only approved information and ensure communications comply with policies.
• Accurately document all customer interactions in the designated system.
• Stay current on procedural changes and FAQs.
• Collaborate with internal teams to resolve complex inquiries.
• Maintain confidentiality and data privacy during interactions.

Skills

Verbal communication

Written communication

Attention to detail

Follow scripts

Confidentiality

Job description

Contact Center Rep (On-Call)

Application Deadline: 31 August 2026

Department: Federal Services

Employment Type: Contract / Temp

Location: Dallas County, TX

Compensation: $20.00 / hour

Description

TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand.

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am and 7 pm covering Eastern Time Zones in the US.

Candidates will work directly with the public, handling inquiries, handling inbound inquiries via phone, email, and chat in a timely and professional manner.

This person must possess a reliable laptop or computer and with hardwire connection to consider for this role.

Responsibilities:

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
• Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
• Share only approved and verified information and ensure all communications comply with program and company policies.
• Accurately document all customer interactions in the designated system for tracking and auditing purposes.
• Stay current on changes to procedures, FAQs, and program-related information.
• Collaborate with internal teams to elevate and resolve inquiries that fall outside standard support scope.
• Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Qualifications:

• Prior high-volume contact center or customer service experience required.
• Experience working in a virtual or remote environment is a plus.
• Strong verbal and written communication skills.
• Ability to follow scripts and established procedures accurately.
• Strong attention to detail and documentation skills.
• Ability to work effectively in a fast-paced, public-facing environment.
• Ability to maintain confidentiality and comply with data protection requirements.
• Must be a US citizen.