Call Center Representative (Remote) - 473165

TeleSolv Group; Texas; Remote; USD 19,286 - 26,174; Full time

Job summary

TeleSolv Consulting, LLC invites you to join our Federal Services team as a remote Call Center Representative supporting the Peace Corps. You will respond to public inquiries, share only approved information, and document interactions in our system according to established procedures.

Applicants must be U.S. citizens, hold or have held an active secret clearance, have at least 1 year in customer service, and be able to work varied shifts between 9 am and 9 pm in U.S.

Qualifications

• US citizen required.
• Active secret clearance or past holder.
• At least 1 year in a customer service role.
• Strong written and verbal communication skills.
• Proficiency with basic computer applications and navigating multiple systems.
• Must live and work in one of the listed Texas locations.
• Willing to work varied shifts 9am–9pm across US time zones.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring communications are clear and compliant with policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat.
• Document all interactions accurately in the company's system for tracking and auditing.
• Stay up to date with changes to procedures, FAQs, or relevant information.
• Work collaboratively with internal teams to escalate and resolve issues beyond standard scope.
• Maintain confidentiality and follow data protection guidelines during customer interactions.

Skills

Customer service

Written communication

Time management

Remote work

Calm under pressure

Self-discipline

Education

High School Diploma or GED

Job description

Call Center Representative (Remote) - 473165

Department: Federal Services

Employment Type: Full Time

Location: Dallas County, TX

Compensation: $16.61 / hour

Description

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world‑class support to the public.

Please Note

To be considered for these positions, all candidates must be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

All candidates MUST dress in professional business casual attire.

All candidates MUST have a reliable source of transportation.

This is a remote role, and all applicants must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the U.S. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government, which can take 2 + months. All qualified candidates must live and work within the state of Texas from only one of the following locations:

• El Paso, TX
• Brownsville, TX
• Dallas, TX Metro Area
• Del Rio, TX
• Hidalgo, TX
• Laredo, TX
• Ft Worth, TX metro area
• Corpus Christi, TX

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escape and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Qualifications

• Must be a U.S. Citizen
• High School Diploma or GED
• MUST hold an active secret clearance or have held one in the past
• At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
• Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution-focused during high-stress situations.
• Self-discipline and time management skills, necessary for working independently in a remote setting

Preferred Requirements

• Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.
• Experience working in a virtual team or prior remote work experience is a plus.
• Bilingual (English/Spanish) candidates are preferred due to the diverse customer base