Call Center Representative (Remote) - 546942

TeleSolv Consulting, LLC; United States; Remote; USD 18,877 - 26,886; Full time

Job summary

TeleSolv Consulting is seeking a Call Center Representative (Remote) to provide courteous, accurate public responses via phone, email, or chat. This full-time role supports Federal Services with strict adherence to procedures and security requirements, including a Public Trust clearance process.

Candidates must be U.S. citizens with at least one year in customer service, the ability to work 9am–9pm across time zones, and the option to obtain/maintain a Secret clearance.

Qualifications

• Must be a U.S. Citizen.
• Must hold an active Secret clearance or have held one in the past.
• At least one year of experience in a customer service role.
• Experience in high-volume or public-facing environment.
• Ability to work various shifts between 9am and 9pm across time zones.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries.
• Share only approved and verified information with the public, ensuring clarity and compliance.
• Handle inbound and outbound customer service interactions via phone, email, or chat.
• Document interactions accurately in the company's system for tracking and auditing.
• Stay up to date with changes to procedures, FAQs, or relevant information.
• Escalate and resolve issues with internal teams when beyond standard scope.
• Maintain confidentiality and follow data protection guidelines during interactions.

Skills

Customer service

Written and verbal communication

Time management

Remote work

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Basic computer applications

Job description

Call Center Representative (Remote)

Department: Federal Services
Employment Type: Full Time
Location: Fort Lauderdale, FL
Compensation: $16.61 / hour

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world‑class support to the public.

Prerequisites

• All candidates MUST be punctual for all scheduled interviews.
• MUST dress in professional business casual attire.
• MUST have a reliable source of transportation.
• The hourly rate is $16.61, which is non‑negotiable.
• Credit check is a MUST for all applicants.

Eligibility

All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below: ElPasto, TX; Brownsville, TX; Dallas, TX Metro Area; DelRio, TX; Hidalgo, TX; Laredo, TX; FtWorth, TX metro area; Corpus Christi, TX; SanAntonio, TX; SierraBlanca, TX; McAllen, TX; Marfa, TX; Harlingen, TX; Denton, TX; Ellis, TX; Hunt, TX; Kaufman, TX; Rockwall, TX; Collin, TX; FortLauderdale, FL.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.
• Must be able to work various shifts between 9am and 9pm covering Eastern, Central, Mountain, and Pacific Time Zones in the U.S.
• Follow onboarding process, including acquiring a Public Trust clearance from the government, which can take 2+ months.

Qualifications

• Must be a U.S. Citizen.
• High School Diploma or GED.
• MUST hold an active Secret clearance or have held one in the past.
• At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
• Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution‑focused during high‑stress situations.
• Self‑discipline and time‑management skills, necessary for working independently in a remote setting.

Preferred Requirements

• Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
• Experience working in a virtual team or prior remote work experience is a plus.
• Bilingual (English/Spanish) candidates are preferred due to the diverse customer base.