Call Center Representative (Remote) - 546942

TeleSolv Consulting; Dallas (FL); On-site; USD 46,838,400 - 48,216,000; Full time

Benefits offered by this job

PTO and sick leave.

Up to 11 paid federal holidays.

Medical, dental, and vision coverage.

Company-paid life insurance.

Short-term and long-term disability

Employee assistance program.

Matching 401(k) plan.

Job summary

TeleSolv Consulting is seeking an Outreach Analyst/Call Center Rep for federal services. This remote role supports public inquiries across multiple shifts (9 a.m. to 9 p.m. ET) while documenting interactions in the system and ensuring compliance with procedures.

Qualifications include U.S. citizenship, an active or past secret clearance, 1 year of customer service experience, and strong communication skills. A professional, self-disciplined approach is essential for success.

Qualifications

• Must be a U.S. Citizen.
• High School Diploma or GED.
• Must hold an active secret clearance or have held one in the past.
• At least one year of customer service experience in a high‑volume/public‑facing environment.
• Strong written and verbal communication skills.
• Proficiency in basic computer applications and navigating multiple systems.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escape and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Skills

Customer service

Communication skills

Time management

Remote work

Bilingual (English/Spanish) preferred

Education

High School Diploma or GED

Job description

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep.

Department: Federal Services

Location: Fort Lauderdale, FL

Compensation: $16.61 / hour

Important Notes

• All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
• MUST dress in professional business casual attire.
• MUST have a reliable source of transportation.
• The hourly rate is $16.61, which is non‑negotiable.
• Credit check is a MUST for all applicants.

It is a remote role, and all applicants must be willing/able to work various shifts: between 9 a.m. and 9 p.m. covering Eastern, Central, Mountain, and Pacific Time Zones in the U.S.

All qualified candidates must live and work within the state of Texas from only one of the following locations:

• El Paso, TX
• Brownsville, TX
• Dallas, TX Metro Area
• Del Rio, TX
• Hidalgo, TX
• Laredo, TX
• Ft Worth, TX metro area
• Corpus Christi, TX
• San Antonio, TX
• Sierra Blanca, TX
• McAllen, TX
• Marfa, TX
• Harlingen, TX
• Denton, TX
• Ellis, TX
• Hunt, TX
• Kaufman, TX
• Rockwall, TX
• Collin, TX
• Fort Lauderdale, FL

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escape and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Qualifications

• Must be a U.S. Citizen.
• High School Diploma or GED.
• Must hold an active secret clearance or have held one in the past.
• At least one (1) year of experience in a customer service role, ideally in a high‑volume or public‑facing environment.
• Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution‑focused during high‑stress situations.
• Self‑discipline and time management skills, necessary for working independently in a remote setting.

Preferred Requirements

• Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
• Experience working in a virtual team or prior remote work experience is a plus.
• Bilingual (English/Spanish) candidates are preferred due to the diverse customer base.

Benefits

• PTO and sick leave.
• Up to 11 paid federal holidays.
• Medical, dental, and vision coverage.
• Company‑paid life insurance.
• Short‑term and long‑term disability insurance.
• Employee assistance program.
• Matching 401(k) plan.

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.