Contact Center Operations Lead — Remote/Hybrid

Centene Corp.; Missouri; Hybrid; USD 56,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules (remote/hybrid

Job summary

Centene Corp. is seeking an experienced contact center operations leader to oversee daily team activities, set performance targets, and ensure service quality. The role focuses on coaching staff, monitoring metrics, and maintaining compliance across processes.

You will collaborate with training teams to develop materials and support onboarding, hiring, and staff development. A Bachelor’s degree with 4+ years of related experience is required, with flexible work arrangements available.

Qualifications

• Requires a Bachelor’s degree and 4+ years of related experience.
• Experience in managing contact center operations and staff.
• Strong leadership, training, and coaching abilities.
• Ability to ensure compliance and quality standards.

Responsibilities

• Oversees daily operations of contact center teams and evaluates performance.
• Monitors interactions, workflow, and metrics for quality and efficiency.
• Acts as primary contact for staff and resolves complex issues.
• Develops and enforces policies, procedures, and regulations.
• Provides training and coaching for operational improvement.
• Assesses performance and guides career growth.
• Collaborates with training teams on materials and programs.
• Supports onboarding, hiring, and transfers.
• Performs other duties and ensures compliance.
• Complies with all policies and standards.

Skills

Leadership

Training & coaching

Policy & compliance

Performance management

Customer service focus

Education

Bachelor's degree

4+ years experience

Job description

Centene Corp. is seeking an experienced contact center operations leader to oversee daily team activities, set performance targets, and ensure service quality. The role focuses on coaching staff, monitoring metrics, and maintaining compliance across processes.

You will collaborate with training teams to develop materials and support onboarding, hiring, and staff development. A Bachelor’s degree with 4+ years of related experience is required, with flexible work arrangements available.