Director, Enterprise Operations & Transformation (Hybrid/Remote)

Centene Corporation; Missouri; On-site; USD 108,000 - 199,000; Full time

Benefits offered by this job

Health insurance

401K plan

Stock purchase plan

Tuition reimbursement

Paid time off

Job summary

Centene Corporation is seeking an experienced leader to direct Enterprise Business Operations within compliance guidelines and a focus on continuous improvement. The role emphasizes governance, workforce strategy, stakeholder collaboration, and measurable performance across health plan and enterprise operations.

The position requires a Bachelor’s degree, 7+ years in operations management, and 5+ years in healthcare operations. PMP or Lean Six Sigma are preferred.

Qualifications

• Bachelor’s degree required or equivalent related experience.
• 7+ years of operations management required.
• 5+ years of healthcare experience in multiple areas of operations (Enrollment/Billing, Claims, Provider Data, Configuration, Member Services, Contact Center, Medical Management, Network/IT, etc.) preferred.

Responsibilities

• Develop workforce strategy to attract, retain and develop talent.
• Collaborate with stakeholders to address dependencies in the operations ecosystem.
• Drive adherence to service levels and compliance with state, federal, and enterprise metrics.
• Lead change to support growth, transformation, and operational excellence.
• Build relationships with health plans, business units, IT, and regulators.
• Direct membership initiatives including strategy, deliverables, and ROI.
• Design and implement policies and practices for business operations.
• Use data, technology and innovation to drive continuous improvement.
• Act as escalation point to minimize provider and member impact.
• Travel up to 25%.
• Perform other duties as assigned.

Skills

Operations management

Change management

Data analysis

Strategic planning

Leadership

Education

Bachelor’s degree in related field

PMP certification

Lean Six Sigma certification

Job description

Centene Corporation is seeking an experienced leader to direct Enterprise Business Operations within compliance guidelines and a focus on continuous improvement. The role emphasizes governance, workforce strategy, stakeholder collaboration, and measurable performance across health plan and enterprise operations.

The position requires a Bachelor’s degree, 7+ years in operations management, and 5+ years in healthcare operations. PMP or Lean Six Sigma are preferred.