Contact Center Coordinator — 2nd Shift, Onsite Support

Apolis; Fremont Township (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Apolis in Fremont, MI is seeking a Customer Service Coordinator to provide empathetic, accurate support to consumers primarily through phone interactions. The role emphasizes handling inquiries, complaints, product questions, and feedback, while offering approved product and nutrition guidance.

Qualified candidates will have a High School Diploma or GED, strong communication and CRM skills, and the ability to work evenings, weekends, and in a 24/7 environment as needed.

Qualifications

• High School Diploma or GED required.
• Strong communication, active listening and empathy skills.
• Previous customer service or contact center experience preferred.
• Basic computer and CRM/system proficiency.
• Ability to multitask and work in a fast-paced environment.
• Comfortable working evenings, weekends, and in a 24/7 environment as needed.
• Ability to follow established processes, compliance, privacy, and quality standards.

Responsibilities

• Provide exceptional, empathetic, and accurate support to consumers primarily through phone interactions.
• Handle consumer inquiries, complaints, product questions, and feedback while providing approved product and nutrition guidance.

Skills

Communication

Active listening

Empathy

Multitasking

CRM proficiency

Education

High School Diploma or GED

Tools

CRM software

Job description

Apolis in Fremont, MI is seeking a Customer Service Coordinator to provide empathetic, accurate support to consumers primarily through phone interactions. The role emphasizes handling inquiries, complaints, product questions, and feedback, while offering approved product and nutrition guidance.

Qualified candidates will have a High School Diploma or GED, strong communication and CRM skills, and the ability to work evenings, weekends, and in a 24/7 environment as needed.