Customer Service Specialist — Growth & Perks

Adecco; Fremont Township (MI); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

Adecco is currently assisting a local customer in Fremont, MI in their search for a Consumer Service Representative. This role offers a great opportunity to advance customer service skills within a winning culture and Adecco perks.

Pay is $17.17 per hour with a Mon-Fri daytime shift (start between 10am–2pm), 40 hours per week, and weekend work. Benefits include medical, dental, vision, life insurance, disability, EAP, commuter benefits, and 401K.

Qualifications

• Previous call center, customer service, or consumer support experience.
• Experience using CRM systems.
• Experience handling customer complaints and service recovery.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Handle primarily phone-based consumer interactions while providing exceptional customer service.
• Resolve consumer inquiries, complaints, and feedback with professionalism and empathy.
• Process eCommerce transactions and support promotional programs.
• Provide product and nutrition information using approved company resources.
• Deliver personalized solutions that drive customer satisfaction and first-contact resolution.
• Accurately document consumer interactions using CRM systems and product information tools.

Skills

Customer service experience

CRM usage

Tools

CRM systems

Job description

Adecco is currently assisting a local customer in Fremont, MI in their search for a Consumer Service Representative. This role offers a great opportunity to advance customer service skills within a winning culture and Adecco perks.

Pay is $17.17 per hour with a Mon-Fri daytime shift (start between 10am–2pm), 40 hours per week, and weekend work. Benefits include medical, dental, vision, life insurance, disability, EAP, commuter benefits, and 401K.