Call Center Associate

Denken Solutions, Inc.; Fremont (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading customer service provider is seeking a Contact Center Customer Service Coordinator in Fremont, MI. This entry-level position focuses on engaging with consumers and providing exceptional customer service across various channels, including phone, email, and live chat. Ideal candidates will possess strong communication and problem-solving skills. The role supports eCommerce initiatives and product transactions, ensuring high-quality consumer interactions.

Qualifications

• Additional education or certification in customer service is considered a plus.
• Computer and/or systems knowledge required.

Responsibilities

• Serve as the voice of the brand to engage with consumers.
• Foster consumer loyalty while driving sales through exceptional customer service.
• Facilitate and support eCommerce initiatives.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Education

High School Diploma or GED

Tools

CRM Salesforce Engage OMNI

Job description

Overview

Job Title: Contact Center Customer Service Coordinator

Location: Fremont, MI

Duration: 12-month contract

2nd Shift

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints, and praise. This role supports the Client Nutrition CES team and all brands within the scope of this team.

Responsibilities

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Nestlé Nutrition CES
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions
• Process quality incidents in accordance with FDA and Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, and Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings, and weekends.

Qualifications / Certifications

• High School Diploma or GED
• Additional education or certification in customer service is considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem-solving skills

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service
• Industries: Food and Beverage Manufacturing