Contact Center Agent – Studio Enterprise | Remote (US)

School Result; Henderson, Northern (NV, KY); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Studio Enterprise is seeking a remote Contact Center Agent to support student enrollment services. This full-time position offers $16–$17/hour and involves handling inbound and outbound calls, qualifying prospective students, and transferring them to Admissions Consultants.

You will need strong communication, excellent customer service, and attention to detail to help potential students achieve their education goals.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to work independently and meet deadlines.
• Remote role requiring video conferencing.

Responsibilities

• Make outbound and receive inbound calls from prospective students.
• Qualify leads and transfer calls to Admissions Consultants.
• Meet productivity metrics and call targets.
• Use auto-dialing systems to track and report calls.
• Provide accurate information and support enrollment services.
• Maintain FERPA compliance protecting student records.

Skills

Strong communication skills

Customer service orientation

Attention to detail

Microsoft Office proficiency

Ability to work independently

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Contact Center Agent – Studio Enterprise | Remote (US)

Studio Enterprise is seeking a Contact Center Agent to support student enrollment services. This remote, full-time role offers $16–$17/hour and involves handling inbound and outbound calls, qualifying prospective students, and transferring them to Admissions Consultants.

The successful candidate will demonstrate strong communication skills, customer service ability, and attention to detail while helping potential students achieve their education goals.

• Job Title: Contact Center Agent
• Location: Remote (based in Henderson, NV)
• Pay: $16–$17/hour
• Job Type: Full-Time
• Schedule: Occasional evenings and weekends required

Key Responsibilities

• Make outbound and receive inbound calls from prospective students
• Qualify leads and transfer calls to Admissions Consultants
• Generate excitement and build rapport with potential students
• Meet productivity metrics and call targets
• Use auto-dialing systems to track and report calls
• Provide accurate information and support enrollment services
• Maintain compliance with FERPA requirements protecting student records

Candidate Requirements

• High school diploma or GED
• Strong communication and customer service skills
• Ability to work independently and meet deadlines
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent attendance and organizational skills
• Upbeat, energetic, and competitive attitude
• Remote role with video conference meetings required
• Ability to sit at a desk and work on a computer for extended periods
• Finger dexterity and ability to bend, kneel, and reach as needed
• May occasionally lift up to 50 pounds
• Standard workweek with occasional evenings/weekends
• Competitive hourly pay ($16–$17/hour)
• Remote work flexibility
• Opportunity to support students in achieving education goals
• Collaborative team environment