Admissions Support Center Specialist I

Pima-Medical-Institute; Mesa (AZ); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

ESOP

Medical & Dental & Vision

401(k) & HSA

Tuition Reimbursement

Paid Time Off

Job summary

Pima Medical Institute is seeking an Admissions Support Center Specialist to join our on-site Mesa, AZ team. This role focuses on empathetic student engagement, guiding prospective students toward their educational goals, and removing barriers to enrollment.

You will serve as the friendly voice, answer inquiries, schedule visits with Admissions Representatives, and help maintain accurate lead records. The position includes ESOP ownership and extensive health and retirement benefits.

Qualifications

• Minimum 2 years in call center, administrative or customer service roles.
• High school diploma or equivalent; higher education preferred.
• Excellent verbal and written communication with a patient, customer-centric approach.
• Experience with lead management systems or CRM is a plus.

Responsibilities

• Answer calls and place outgoing calls to engage prospective students and families, scheduling appointments with Admissions Representatives.
• Provide accurate information on programs, policies and admissions processes, rescheduling when needed.
• Contact no-shows to encourage rescheduling and distribute program information.
• Maintain campus admissions calendars and track leads and interactions; collaborate with call center peers to improve service.

Skills

Customer service

Communication

Call center

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

CRM systems

Job description

Admissions Support Center Specialist (Full-Time)

Location: On-Site | Corporate Admissions Support Center – Mesa, AZ

Schedule: Full-Time, 40 hours per week. Our Support Center operates extended hours seven days a week; specialists work a set weekly schedule that includes evening coverage and about two weekend shifts per month. Specific shift times are assigned based on business needs.

Department: Support Center / Admissions

Compensation: $17.84 – $21.40 per hour

Position Summary

Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We’re excited to announce an opportunity for a Admissions Support Center Specialist!

In this role, you will be the friendly voice on the other end of the line, connecting with prospective students and their families to guide them toward their educational goals. If you can combine empathetic customer service with active listening to help set appointments and remove barriers for future healthcare professionals, this is the role for you.

Key Responsibilities

• Student Engagement & Communication:
• Connect with Compassion: Answer incoming calls and place outgoing calls to engage with prospective students and their families, using an empathetic approach to answer questions and schedule appointments to meet with an Admissions Representative.
• Be the Voice: Provide accurate, supportive solutions regarding school programs, policies, and admissions processes; reschedule appointments as necessary to keep students on track.
• Outreach & Follow-Up: Contact no-shows to encourage rescheduling; distribute and mail program information or bulk mailings to prospective applicants.
• Systems & Calendar Management:
• Calendar Accuracy: Maintain campus admissions calendars to ensure seamless appointment scheduling for campus teams.
• Lead Tracking: Add new leads into the student contact management system; maintain meticulous computer records of all calls, inquiries, and interactions.
• Reporting & Collaboration: Review weekly and monthly reports for leads, appointments, interviews, and enrollments; collaborate with call center peers to continuously refine customer service standards.

Qualifications

Education: High school diploma or equivalent required (Associate or Bachelor's degree preferred).

Experience: Minimum of two (2) years of call center, administrative, or customer service experience.

Communication Skills: Excellent verbal and written communication abilities with a patient, customer-centric phone presence.

Equivalent Qualification: An equivalent combination of training, education, or relevant customer service experience that meets the minimum qualifications will be considered.

Preferred Qualifications:

Prior sales, admissions, or higher education experience.

Practical experience using a lead management system or contact management database (CRM).

Hiring Range: $17.84 to $21.40 per hour.

Schedule: Full-Time (M–Th 9:30 AM – 6:00 PM with alternating Fridays and Saturdays).

Ownership: Employee Stock Ownership Plan (ESOP)—become a direct stakeholder in our 100% employee-owned college!

Healthcare Options: Medical (PPO & 2 HDHP options with HSA), Dental, and Vision coverage.

Retirement & Financial: 401(k) Plan, Health Savings Account (HSA), Flexible Spending Account (FSA), and company-paid Basic Life Insurance.

Income Protection: Short-term and Long-term Disability coverage.

Work-Life & Growth: Paid Time Off (PTO), Paid Holiday Pay, Employee Assistance Program (EAP), Tuition Reimbursement, and Health & Wellness rewards.

Education

Associates or better.

Experience

2 years: Call center, administrative or customer service

Preferred

Sales or Admissions/Higher Education

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Loyal

: Shows firm and constant support to a cause

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
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