Contact Center Agent (Remote) – Studio Enterprise

School Result; Columbus (OH); Remote; USD 22,041 - 23,419; Full time

Benefits offered by this job

Remote flexibility

Career growth opportunities

Supportive mission to help students

Job summary

A leading education service company is seeking a motivated Contact Center Agent for a remote full-time position. In this role, you will assist potential students by handling inquiries, qualifying leads, and transferring calls to Admissions Consultants. Ideal candidates should have strong communication skills, customer service experience, and proficiency in Microsoft Office applications. The position offers competitive pay of $16–$17/hour and supports students in achieving their educational aspirations.

Qualifications

• High school diploma or GED is required.
• Previous call center experience is preferred.
• Must be upbeat, energetic, and competitive.

Responsibilities

• Handle incoming and outgoing calls from prospective students.
• Qualify leads and transfer calls to Admissions Consultants.
• Build rapport with potential students.

Skills

Strong communication skills

Customer service experience

Proficiency in Microsoft Office applications

Strong organizational skills

Ability to work independently

Ability to collaborate in team settings

Education

High school diploma or GED

Job description

Overview

Studio Enterprise is seeking an energetic and motivated Contact Center Agent to join its Enrollment Services team. This is a remote, full-time role where you’ll be the first point of contact for potential student enrollments, helping direct inquiries to Admissions Consultants and building rapport with prospective students.

This role is ideal for candidates with strong communication skills, customer service experience, and proficiency in Microsoft Office applications.

Key Details

• Job Title: Contact Center Agent
• Employer: Studio Enterprise
• Location: Remote (based in Columbus, OH)
• Salary: $16–$17/hour
• Hours: Full-Time
• Schedule: Occasional evenings and weekends as needed

Role Overview

As a Contact Center Agent, you’ll handle incoming and outgoing calls, qualify leads, and transfer them to Admissions Consultants. You’ll generate excitement about educational opportunities, meet productivity metrics, and ensure accurate reporting using auto-dialing systems.

Key Responsibilities

• Make outgoing and receive incoming calls from prospective students
• Qualify leads and transfer calls to Admissions Consultants
• Build rapport and generate excitement with potential students
• Meet productivity and performance metrics
• Track and report calls using auto-dialing systemsSupport enrollment services and help students achieve their education goals

Eligibility Requirements

• Education: High school diploma or GED (required)
• Experience: Call center experience preferred but not required
• Skills:
  • Strong communication and customer service skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Ability to work independently and meet timelines
  • Strong organizational skills and attention to detail
  • Ability to collaborate in team settings
• Other Requirements:
  • Must be upbeat, energetic, and competitive
  • Excellent attendance record
  • Previous dialer experience is a plus
  • Must be able to lift 15 pounds
  • Available for occasional evenings and weekends

Work Environment

• Fully remote role (with potential office-based work if required)
• Standard workweek with occasional additional hours
• Requires sitting at a desk and working on a computer for extended periods
• Must comply with FERPA regulations to protect student education records

Why This Role Stands Out

• Remote flexibility: Work from home with occasional office requirements
• Career growth: Entry-level role with exposure to enrollment services and admissions processes
• Supportive mission: Help students achieve their education goals
• Competitive pay: $16–$17/hour with full-time stability

How to Apply

Click here to Apply via indeed. Submit your CV and a cover letter highlighting your communication skills, customer service experience, and proficiency with Microsoft Office applications.