Admissions Support Representative

Universal Technical Institute, Inc.; Overland Park (KS); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Insurance

Health Plan Enrollment

Paid Time Off

Retirement Matching

Paid Parental Leave

Pet Insurance

Tuition Waiver

Job summary

Universal Technical Institute, Inc. is seeking an Admissions Support Representative to provide remote assistance with recruiting and enrollment across campuses. You will work with the Admissions team to ensure applicants meet criteria and to schedule interviews, leveraging CRM tools and vendor resources.

The role emphasizes strong customer service, organization, and timely communication. It offers competitive benefits including health, dental, 401k matching, paid time off, and tuition waiver

Qualifications

• HS Diploma or GED required.
• Five years of admissions experience required.
• Experience with outside sales, customer service, and quality assurance preferred.

Responsibilities

• Provide accurate information to applicants based on admissions criteria.
• Maintain a professional demeanor with clients, students, and staff.
• Conduct virtual prospective student interviews as directed by leadership.
• Utilize vendor resources to engage prospective students and schedule campus appointments.
• Manage recruitment activity through appointments, updates, and CRM notes.
• Perform phone, text, and email outreach to schedule and follow up on appointments.
• Meet or exceed admissions activity and referral targets.
• Adhere to Federal financial aid policies related to admissions activities.
• Prepare, complete, and submit admissions documents in a timely manner.
• Collaborate with campus Admissions departments to support recruitment activities.
• Direct students to the Concorde school catalog on the website.

Skills

Customer service

Communication

Time management

Organizational skills

Interpersonal communication

Problem-solving

Active listening

Education

HS Diploma or GED

Bachelor’s degree in business/finance/marketing or related field

Tools

CRM software

Job description

Overview

The Admissions Support Representative provides remote support for the recruiting and enrollment of qualified students across all campuses. This role reports to the Director of Admissions Support and works closely with campus teams to assist the Admissions department in achieving its goals.

Pay Range: $22.50-33

Location: Remote

What We Offer:

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents

• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)

• Retirement Matching: 50% match on the first 6% of your contributions after 90 days

• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

• Pet Insurance: Competitive coverage for your furry family members through ASPCA

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

Responsibilities

• Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
• Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times
• Conduct virtual prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions Support and/or Enrollment Enablement Manager
• Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments, and facilitate the highest level of customer service
• Effectively manages student recruitment activity through scheduled appointments, timely updates, and detailed notes in CRM
• Perform sufficient phone, text, and email outreach to schedule appointments, follow up on appointment no-shows, and maintain consistent communication for a quality student experience
• Must consistently meet or exceed the criteria set forth by the Enrollment Enablement Manger and/or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals
• Adhere to all Federal financial aid policies relating to admissions activities
• Accurately prepare, complete, and submit all required admissions documents and records in a timely manner where appropriate
• Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities
• Be able to direct any student or prospective student to the school catalog on the Concorde website
• Follow only prescribed enrollment procedures authorized by the school
• Other duties as assigned

Qualifications

• HS Diploma or GED (required)
• Bachelor’s degree in business, finance, marketing or related field (preferred)
• Minimum of five (5) years of experience as an admissions representative (required)
• Experience with outside sales, customer service, and quality assurance (preferred)
• Strong customer service and organizational skills
• Strong organizational and time management skills
• Excellent interpersonal communication skills, both verbal and written
• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
• No travel required