Consumer Support Specialist

Freddie Mac; Chicago (IL); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading cybersecurity software company is seeking a customer support representative to resolve user inquiries and maintain quality service. This role offers flexible work options, including remote work, and emphasizes strong communication skills and customer service experience.

Benefits

Above market annual bonuses

Generous PTO plan

Comprehensive medical, dental, and vision benefits

Flexible work schedule options

Qualifications

• Minimum of 1 year experience in customer service or support role.
• Strong typing skills of 40+ words per minute.

Responsibilities

• Resolve user inquiries via phone, email, chat, and screen sharing.
• Document and alert management of trends in customer interactions.
• Manage confidential customer data and follow support team guidelines.

Skills

Communication

Typing

Education

Bachelor's Degree

Tools

Microsoft Office Suite

GSuite

Job description

Employer Industry: Cybersecurity Software

Why consider this job opportunity:
- Above market annual bonuses
- Generous PTO plan that rewards commitment and seniority
- Comprehensive medical, dental, and vision benefits, including coverage for domestic partners
- Flexible work schedule options, including 100% remote work for select locations
- Opportunity to work with a close-knit team in a fast-growing industry

What to Expect (Job Responsibilities):
- Resolve user inquiries via phone, email, chat, and screen sharing in an accurate and timely manner
- Document and alert management of trends in customer interactions
- Identify and report product improvements and bugs to management
- Maintain quality service and uphold company policies in a fast-paced environment
- Manage confidential customer data and follow support team guidelines

What is Required (Qualifications):
- Minimum of 1 year of experience in a customer service or support role
- Proficiency in Microsoft Office Suite and GSuite
- Experience with Smartphones, Tablets, and Computers across Mac, Android, and Windows operating systems
- Strong typing skills of 40+ words per minute
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish, Italian, Dutch, or French
- Prior experience in software support
- 2+ years of experience in a call center environment
- Bachelor's Degree
- Flexibility to work varied schedules

#Cybersecurity #CustomerSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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