Consumer Services Manager

Hkd Global Ltd; Washington (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid vacation

Paid holidays

Job summary

Hkd Global Ltd seeks a Consumer Service Supervisor to lead our call center and oversee temporary staff. You will manage consumer inquiries by phone or email, train and supervise temps, and identify product issues while maintaining detailed logs for reporting.

Additionally, you will supervise inventory control, warehouse activities, and administrative duties, coordinating with operations and sales teams to ensure accurate records and timely processing.

Qualifications

• Knowledge of accounting software and Excel is required.
• Experience with warehousing and inventory control is essential.
• Ability to lift up to 50 lbs may be required.

Responsibilities

• Call Center lead person serving consumers via phone or email.
• Train and oversee temporary representatives.
• Identify potential product issues and report findings.
• Review reports from part sales and maintain consumer logs for reporting.
• Coordinate with operations and sales teams as needed.

Skills

QuickBooks

Excel

General computer skills

Warehousing

Inventory control

Heavy lifting

Job description

Professional Skills

• Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
• Knowledge of warehousing and inventory control (good organizational skills)
• Some heavy lifting (50lbs)

Personal Qualities

• Good work ethic
• Conscientious- has company’s interest first
• Dependable
• Flexible in duties and responsibilities
• Courteous and works well with team

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Health, dental, vision insurance
• Life insurance
• Paid vacation
• Paid Holidays

Responsibilities

Consumer Service Supervisor

• Call Center lead person serving consumers via phone or email.
• Primary in training and overseeing temporary representatives.
• Identify potential product issues.
• Reviews reports generated from part sales.
• Maintain Consumer Log (Call & email contact) with detailed notes. This log is used to provide reporting to our customer as well as our sales staff.

Inventory Control

• Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.
• Maintain Master Files of model specifications and notes for Customer Service use.
• Assist with Owner’s Manual production and review/prep for new items

Warehouse

• Pick, pack and process consumer and sales shipments.
• Receiving of parts and supplies.
• Coordinate annual Physical Inventory.
• Review and reorganize warehouse locations as prep for incoming parts.

Administrative Duties as needed

• As time allows, provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.

SALARY

Competitive salary based on candidate’s experience