Consumer Services Manager

HKD GLOBAL INC; Washington (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Paid vacation

Paid Holidays

Job summary

A leading consumer service company in Washington, Missouri, is looking for a dedicated individual to take charge of call center operations and oversee temporary staff. The ideal candidate will possess excellent customer service skills, be organized, and demonstrate a solid work ethic. Responsibilities include consumer interaction via phone and email, training, and maintaining detailed records. This position offers competitive salary based on experience and is supported by various employee benefits.

Qualifications

• Strong communication skills required.
• Good work ethic and dependability expected.
• Ability to be flexible in duties and responsibilities.

Responsibilities

• Serve consumers via phone or email as a call center lead.
• Train and oversee temporary representatives.
• Identify potential product issues and maintain detailed logs.
• Utilize computer systems for processing consumer orders.

Skills

Excellent Customer Service Skills

Knowledge of QuickBooks

Microsoft Office (primarily Excel)

Organizational skills

Heavy lifting (50lbs)

Tools

QuickBooks

Microsoft Excel

Microsoft Office

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Health, dental, vision insurance
• Life insurance
• Paid vacation
• Paid Holidays

Professional Skills

• Excellent Customer Service Skills (strong communication skills)
• Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
• Knowledge of warehousing and inventory control (good organizational skills)
• Some heavy lifting (50lbs)

Personal Qualities

• Good work ethic
• Conscientious - has company’s interest first
• Dependable
• Flexible in duties and responsibilities
• Courteous and works well with team

Responsibilities

• Call Center lead person serving consumers via phone or email.
• Primary in training and overseeing temporary representatives.
• Identify potential product issues.
• Reviews reports generated from part sales.
• Maintain Consumer Log (Call & email contact) with detailed notes. This log is used to provide reporting to our customer as well as our sales staff.

Inventory Control

• Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.
• Maintain Master Files of model specifications and notes for Customer Service use.
• Assist with Owner’s Manual production and review/prep for new items

Warehouse

• Pick, pack and process consumer and sales shipments.
• Receiving of parts and supplies.
• Coordinate annual Physical Inventory.
• Review and reorganize warehouse locations as prep for incoming parts.

Administrative Duties as needed

• As time allows, provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.

Salary

Competitive salary based on candidate’s experience