Customer Service / Order Entry / Billing

Worksaver, Inc.; Litchfield (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Vacation

Paid Holidays

Job summary

Worksaver, Inc. is seeking a customer-focused professional for a role combining customer service, order entry, and billing. You will handle calls and emails, enter orders, and prepare invoices with accuracy, while coordinating with shipping and payments processes.

The position emphasizes detail orientation, strong communication, and teamwork, with daily reporting to the sales department and opportunities to improve customer satisfaction.

Qualifications

• Strong interpersonal and written communication skills are required.
• Ability to handle high volumes of calls and emails with accuracy.
• Familiarity with wholesale sales principles and order processing.
• Ability to use parts manuals to answer customer questions and assist repairs.

Responsibilities

• Greet customers via phone, email, or in person and identify needs.
• Enter orders into system, verify accuracy, and prepare invoices.
• Coordinate shipping and provide status updates to customers.
• Process payments and assist with checks as applicable.
• Prepare daily reports and distribute to the sales team.
• Resolve customer questions and problems efficiently.

Skills

Interpersonal communication

Phone handling

Time management

Written communication

Team collaboration

Problem solving

Adaptability

Customer service orientation

Tools

Word

Excel

Email

PDF creation

Job description

Customer Service / Order Entry / Billing

Work on the phone, email and sometimes in person to help fulfill orders for customers. Detail oriented and accurate when taking orders and filling out reports as required; comfortable with redundant work and day to day variety. Social skills are vital.

• Greet customer on the phone warmly and ascertain questions or reason for the call.
• Act as liaison between company and customer, provide product / service / parts information and resolve any emerging problems / questions customer may have with accuracy and efficiency.
• Manage large amounts of incoming phone calls.
• Enter orders into system, reviewing for accuracy and completeness.
• Prepare shipping documents, tags and other items as required per order.
• Contact shipping companies or customers with order pick-up information as provided by company’s shipping department.
• Close orders and prepare invoices for customers once order is compete and shipped, reviewing for accuracy.
• Process credit card payments using third party website. Assist with processing checks received from customers.
• Check inventory to make sure requested product(s) are available and communicate status to the customer.
• Prepare freight quotes for customers when requested, using third party website.
• File copies of orders received and invoiced.
• Prepare daily reports and distribute reports to members of sales department.
• Responds to inquiries; research and resolve problems related to transactions handled by the company; serves as liaison in the resolution of day-to-day questions / problems with customers.
• Performs miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities Required

• Strong interpersonal communication skills and the ability to work effectively with a wide range of customers.
• Strong phone contact handling skills and active listening.
• Knowledge of wholesale sales principles.
• Ability to use parts manuals to assist customers with repair part questions.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to create, compose and edit written materials.
• Ability to use company computer software programs.
• Ability to use Word, Excel, Email, create PDF documents
• Ability to foster a cooperative work environment.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties as requested by management; subject to reasonable accommodations.

Position Requirements

• Excellent planning and organizational skills.
• Strong communication and interpersonal skills
• Self-starter (Self-movtivated)
• Professional
• Ability to work in a team

Phyical Effort

• Normal physical strength to handle routine office materials and tools.
• Normal dexterity of hands and fingers.
• Normal physical balance: ability to maintain balance and physical control.
• Normal physical mobility: movement from place to place on the job, considering distanceand speed.
• Normal physical agility to maneuver body while in place.

Mental Effort

• Above average memory, considering the amount and type of information.
• Normal concentration / intensity: prolonged mental effort with limited opportunity for breaks.
• Normal complexity of decision making.
• Normal time pressure of decision making.
• Normal analytical and conceptual thinking.

Communication

Above average verbal, nonverbal and written communication

Sensory Abilities

Normal ability to see, distinguish colors, hear, smell, taste, and sense of touch

Starting Rate

$18.00 - $20.00 / hour

• Medical Insurance
• 401(k)
• Paid Vacation
• Paid Holidays

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties as requested by management; subject to reasonable accommodations.