Consumer Relations Coordinator I - CHOEUR Grant

Northeast Valley Health Corporation; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Northeast Valley Health Corporation is seeking a Consumer Relations Coordinator I to assist patients with eligibility and connect them to third-party payer programs and health benefit services.

You will liaison between the Business Office and the Managed Care Department, ensuring smooth processing of customer inquiries and coordinating with internal teams. The role requires strong communication skills and a flexible schedule, with potential for collaboration across departments.

Qualifications

• High school diploma or GED with two years' experience solving consumer problems.
• Certified Enrollment Counselor (CEC) Certificate preferred; if not certified, training within 30 days of hire.
• Current California driver's license (Class 3), car in excellent running condition and proof of car insurance.
• Excellent oral and written skills and public speaking experience.
• Pleasant, patient oriented attitude and a professional appearance.
• Prior insurance billing experience and/or experience in or working knowledge of a managed care environment—preferred.
• Must pass pre-employment Spanish exam and demonstrate fluency in translating, reading, and writing.
• Some knowledge and understanding of medical terminology and billing codes preferred.
• Ability to utilize a personal computer with Word, Excel, and PowerPoint knowledge.
• Willing and able to work a flexible and sometimes variable schedule.
• Prior experience as a Registration Clerk, Medical Records or Consumer Relations Specialist preferred.
• The Practice Management Information access level is 2.

Responsibilities

• Link patients and families with third-party payer programs and health benefit services.
• Serve as the lead Consumer Relations staff for training.
• Liaise between Business Office and the Managed Care Department.
• Perform services and duties related to patient eligibility and processing.

Skills

Oral communication

Written communication

Public speaking

Spanish fluency

Customer service

Flexibility

Professional appearance

Education

High school diploma / GED

CEC Certificate

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Consumer Relations Coordinator I - CHOEUR Grant

FOOTHILL BOULEVARD CORPORATE OFFICE, Sylmar, CA, US

The Consumer Relations Coordinator (CRC) is a customer friendly individual who performs services and duties related to patient eligibility and processing to link patients and families with third-party payer programs and health benefit services. The CRC serves as the lead Consumer Relations staff for training and is the liaison between Business Office and the Managed Care Department.

Reports to: Managed Care Director/Business Office Manager

Qualifications:

1. 1. High school graduate or General Educational Development (GED) Certificate with two years of experience in a community organization solving consumer problems.
2. 2. Certified Enrollment Counselor (CEC) Certificate preferred. If not certified, must be able to complete training within 30 days of hire.
3. 3. Current California driver's license (Class 3), car in excellent running condition and proof of car insurance required.
4. 4. Must have exceptional oral and written skills and public speaking experience.
5. 5. Must have pleasant, patient oriented attitude and a professional appearance.
6. 6. Prior insurance billing experience and/or experience in or working knowledge of a managed care environment-preferred.
7. 7. Must pass pre-employment Spanish exam and be able to demonstrate fluidity in translating, reading and writing.
8. 8. Some knowledge and understanding of medical terminology and billing codes preferred.
9. 9. Ability to utilize a personal computer with a working knowledge of Microsoft Word, Excel, and Power Point programs.
10. 10. Willing and able to work a flexible and sometimes variable schedule.
11. 11. Prior experience as a Registration Clerk, Medical Records or Consumer Relations Specialist preferred.
12. 12. The Practice Management Information access level is 2.

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.