Consumer Relations Specialist - Dental

Northeast Valley Health Corporation; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A health services provider based in California is looking for a Dental Consumer Relations Specialist. This role focuses on assisting with patient eligibility for managed care programs and performing duties related to the Dental Business Office. Ideal candidates should possess a high school diploma or GED and have experience in consumer relations within a community organization. Fluency in both English and Spanish is essential. The position requires a flexible schedule and the ability to work well in a team environment.

Qualifications

• 2+ years of experience resolving consumer problems in a community organization.
• Familiarity with dental managed care operations preferred.
• Valid California driver’s license and insurance if driving is required.

Responsibilities

• Assist with patient managed care eligibility and processing.
• Serve as a backup for Dental Business Office duties.
• Act as lead for departmental projects.

Skills

Customer service

Fluency in English

Fluency in Spanish

Knowledge of medical terminology

Microsoft Office proficiency

Flexible schedule

Education

High school diploma or GED

Job description

The Dental Consumer Relations Specialist (Dental CRS) is a customer friendly individual who performs services and duties related to patient managed care eligibility and processing for benefit services related to eligibility determination of clinic payer program. May serve as a back-up to all primary Dental Business Office duties, i.e. Registration and Medical Records Dental Managed Care Referrals. Acts as lead person for all department projects.

Reports to: RDA Business Office Manager/ Dental Business Office Manager

Qualifications

• High school graduate or General Educational Development (GED) Certificate with two years of experience in a community organization solving consumer problems.
• Prior experience in or working knowledge of a dental managed care environment preferred.
• Fluency in English (speaks, read and write)
• Fluency in Spanish (speaks, translate, read and write).
• Some knowledge and understanding of medical terminology, and billing codes preferred.
• Ability to utilize a personal computer, with working knowledge of Microsoft office programs to include Microsoft Outlook.
• Willing and able to work a flexible and sometimes variable schedule to accommodate the needs of the health center.
• Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).
• Prior experience as a Registration Clerk / Dental Team Clerk is preferred.
• The Practice Management Information access level is 2.

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.