Consumer Relations Associate - Detail-Driven Support

fis; Minnesota; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Global environment

Collaborative culture

Job summary

FIS is seeking a Consumer Relations Associate onsite in Eagan, MN to support the accurate handling of consumer inquiries, disputes, and related processing activities. You will research issues, document case activity, and ensure requests are completed within timelines and quality standards.

Ideal candidates thrive in detail-oriented environments, can manage multiple priorities, and maintain sensitive information with care, delivering exceptional service while upholding regulatory requirements.

Qualifications

• High school diploma or GED required.
• Experience in consumer relations or related fields.
• Strong attention to detail with high-volume workloads.
• Proficiency with Microsoft Office and multiple systems.

Responsibilities

• Receive, review, process, and track consumer correspondence, documentation, and dispute-related requests per procedures.
• Research consumer inquiries to identify root causes and determine resolutions.
• Document case activity, outcomes, and consumer information in company systems and tracking tools.
• Prioritize time-sensitive work and ensure requests meet service levels and compliance standards.
• Communicate updates and escalate complex issues to appropriate teams.

Skills

Attention to detail

Microsoft Office

Research & problem solving

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Tracking systems

Job description

FIS is seeking a Consumer Relations Associate onsite in Eagan, MN to support the accurate handling of consumer inquiries, disputes, and related processing activities. You will research issues, document case activity, and ensure requests are completed within timelines and quality standards.

Ideal candidates thrive in detail-oriented environments, can manage multiple priorities, and maintain sensitive information with care, delivering exceptional service while upholding regulatory requirements.