Consumer Protection Investigator & Public Educator

County of Bucks; Doylestown (Bucks County); On-site; USD 48,000 - 62,000; Full time

Job summary

County of Bucks seeks a Consumer Investigator in Consumer Protection / Weights & Measures to handle complaints and educate the public on consumer protection issues. The role includes intake of complaints, data entry, and supporting educational programs.

The position requires on-site work, strong communication with the public, and the ability to conduct on-site investigations as assigned. Training will be provided.

Qualifications

• High school diploma or equivalent required; college or further education helpful.
• Good computer skills are expected.
• Ability to communicate clearly with the public is essential.
• Must possess valid driver's license and reliable transportation.
• Ability to work effectively with the public and provide accurate information.

Responsibilities

• Receives and handles consumer complaints in person and on the telephone.
• Answers telephone inquiries and data-enters complaints into computer.
• Gathers information for the Director for educational and consumer programs.
• Monitors consumer programs in the media and coordinates with other agencies.
• Prepares input to the weekly "Troubleshooter" column.
• Maintains daily and monthly reports and assists in mailing information to consumers.
• Gives occasional speeches to public groups.
• Personally investigates on-site consumer complaints as assigned.
• Represents the Director at meetings and conferences in their absence.
• Operates office equipment such as PC, fax machine and copier.
• Performs additional work following established procedures as trained.

Skills

Good computer skills

Business English

Arithmetic

Spelling

Education

High school diploma or equivalent

College or further education helpful

Job description

County of Bucks seeks a Consumer Investigator in Consumer Protection / Weights & Measures to handle complaints and educate the public on consumer protection issues. The role includes intake of complaints, data entry, and supporting educational programs.

The position requires on-site work, strong communication with the public, and the ability to conduct on-site investigations as assigned. Training will be provided.