Consumer Investigator

County of Bucks; Doylestown (Bucks County); On-site; USD 48,000 - 62,000; Full time

Job summary

County of Bucks seeks a Consumer Investigator in Consumer Protection / Weights & Measures to handle complaints and educate the public on consumer protection issues. The role includes intake of complaints, data entry, and supporting educational programs.

The position requires on-site work, strong communication with the public, and the ability to conduct on-site investigations as assigned. Training will be provided.

Qualifications

• High school diploma or equivalent required; college or further education helpful.
• Good computer skills are expected.
• Ability to communicate clearly with the public is essential.
• Must possess valid driver's license and reliable transportation.
• Ability to work effectively with the public and provide accurate information.

Responsibilities

• Receives and handles consumer complaints in person and on the telephone.
• Answers telephone inquiries and data-enters complaints into computer.
• Gathers information for the Director for educational and consumer programs.
• Monitors consumer programs in the media and coordinates with other agencies.
• Prepares input to the weekly "Troubleshooter" column.
• Maintains daily and monthly reports and assists in mailing information to consumers.
• Gives occasional speeches to public groups.
• Personally investigates on-site consumer complaints as assigned.
• Represents the Director at meetings and conferences in their absence.
• Operates office equipment such as PC, fax machine and copier.
• Performs additional work following established procedures as trained.

Skills

Good computer skills

Business English

Arithmetic

Spelling

Education

High school diploma or equivalent

College or further education helpful

Job description

DEPARTMENT & UNION

DEPARTMENT:** Consumer Protection / Weights & Measures **UNION:** 03

COUNTY

COUNTY OF BUCKS

JOB TITLE & CODE

JOB TITLE:** Consumer Investigator **JOB CODE:** 277

FLSA STATUS & GRADE

**FLSA STATUS:** Non-Exempt **GRADE:**

POSITION SUMMARY

Investigates complaints and mediates solutions to complaints. Educates consumers and businesses on consumer protection issues.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Receives and handles consumer complaints in person and on the telephone.


• Answers telephone inquiries, advises consumers and data enters complaints in computer.


• Gathers information for Director for educational and consumer programs.


• Monitors consumer programs in the media; works with other agencies; and assists with displays and consumer education efforts as assigned.


• Prepares input to weekly \"Troubleshooter\" column.


• Maintains daily and monthly reports, assists in mailing information to the consumer and prepares information to be used in exhibits.


• Gives occasional speeches to public groups.


• Personally investigates on-site consumer complaints as assigned.


• Represents the Director at meetings and conferences in his/her absence.


• Operates office equipment such as personal computer, facsimile machine and copier.


• May be required to perform additional work that follows prescribed or well-established procedures that can be learned within a reasonable time by training on the job. More detailed instructions as to the nature of their duties will be given to employees at the beginning of work.

Qualifications Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent. College or further education helpful, especially in mediation area.


• Good computer skills.


• Possess valid driver's license and reliable transportation.


• Ability to work effectively with the public.


• Some knowledge of business English, spelling and the ability to make arithmetic computations accurately and at a reasonable speed.